DY'MOND ANDREWS
Washington
Summary
Skilled in managing multiple priorities in a fast-paced environment while maintaining high levels of customer satisfaction.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Security Officer
Security Assurance Management Inc.
Washington, DC, USA
03.2021 - Current
- Excellent communication and interpersonal skills
- Securing premises and personnel
- Attention to detail
- Conflict resolution
- CCTV Skills
- Rule and regulations enforcement
- Maintaining professionalism
TELECOMMUNICATIONS EQUIPMENT OPERATOR
Office of Unified Communications
Washington, DC
12.2024 - 2025
- Demonstrated ability to manage multiple tasks efficiently while ensuring timely delivery of services.
- Type 35 mpm
- Highly organized telecommunications equipment operator with extensive experience in dispatching operations.
- Proficient in utilizing advanced telecommunications software and technologies for optimal dispatch performance.
- Strong communication skills enabling effective coordination between field technicians and management teams.
- Committed to maintaining high levels of customer satisfaction through prompt and effective service.
EMERGENCY DISPATCHER
United States Navy
Washington, DC, USA
08.2023 - 01.2024
- Keeping records, addressing problems, and dispatching appropriate team members
- Using CAD daily.
- Communicating effectively receiving and responding to a wide variety of calls
- Excellent communication skills
- Quick decision making
- Maintaining composure at all times.
- Managed multiple incidents simultaneously, prioritizing calls based on severity and available resources.
- Detail-oriented emergency dispatcher with over five years of experience in high-pressure environments.
- Proficient in utilizing advanced communication systems and geographical mapping software.
- Exceptional problem solver, capable of making quick decisions to ensure public safety.
Education
High School Diploma -
Fairmont Heights High School
Capitol Heights, MD05.2014
Skills
- Communication
- Listening
- Multitasking
- Empathy
- Adaptability
- Patience
- Attention
- Reporting
- Problem-solving
- Coordination
Timeline
TELECOMMUNICATIONS EQUIPMENT OPERATOR
Office of Unified Communications
12.2024 - 2025
EMERGENCY DISPATCHER
United States Navy
08.2023 - 01.2024
Security Officer
Security Assurance Management Inc.
03.2021 - Current
High School Diploma -
Fairmont Heights High School