Dy'mond Bray-Smith
Tallahassee
Summary
- Dynamic educator with a proven track record at Sprouting Kids Academy, excelling in lesson planning and classroom management. Skilled in fostering student engagement through innovative teaching strategies and effective communication. Adept at problem-solving and creating inclusive environments, ensuring all students thrive academically and socially.
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Teacher
Sprouting Kids Academy
Tallahassee
08.2022 - Current
- Developed and implemented engaging lesson plans that catered to the diverse learning needs of students
- Utilized various teaching strategies, such as differentiated instruction and project-based learning, to enhance student engagement and comprehension
- Monitored student progress through regular assessments and provided timely feedback to students and parents/guardians
- Implemented effective behavior management techniques to create a respectful and inclusive classroom culture
- Created a positive rapport with students by establishing clear expectations, fostering open communication, and demonstrating empathy towards their individual needs
- Designed creative hands-on activities that encouraged critical thinking skills
- Cultivated strong relationships with parents/guardians through regular communication about student progress
Customer Service Representative
ALORICA
04.2020 - 07.2020
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
Crew Member
ZAXBY'S
07.2019 - 03.2020
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
Cashier/Stocker
PUBLIX
12.2017 - 07.2018
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Assisted in inventory management by monitoring stock levels at the checkout counter
Crew Member
COLD STONE CREAMERY
03.2017 - 11.2017
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
- Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
Education
Associate's degree - Education
TALLAHASSEE COMMUNITY COLLEGE
Tallahassee, FL07.2020
High School Diploma -
BLANCHE ELY HIGHSCHOOL
Pompano Beach, FL06.2018
Skills
- Cash handling and cashiering
- Typing and data entry
- Communication skills
- Computer operation and Microsoft Word
- Writing proficiency
- Organizational skills
- Cleaning and maintenance experience
- Childcare and classroom management
- Lesson planning
- Curriculum development
- Customer service
- Website navigation
- Effective communication
- Problem-solving
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Teacher
Sprouting Kids Academy
08.2022 - Current
Customer Service Representative
ALORICA
04.2020 - 07.2020
Crew Member
ZAXBY'S
07.2019 - 03.2020
Cashier/Stocker
PUBLIX
12.2017 - 07.2018
Crew Member
COLD STONE CREAMERY
03.2017 - 11.2017
Associate's degree - Education
TALLAHASSEE COMMUNITY COLLEGE
High School Diploma -
BLANCHE ELY HIGHSCHOOL