Ceola Lanier
Tampa,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Residential Youth Care Worker
TrueCore Behavioral Solutions
07.2023 - 05.2024
- Reacted to disturbances within facility by attempting to reason with residents and separating or implementing physical restraint or isolation.
- Increased resident participation in group activities by offering diverse recreational options tailored to their interests.
- Developed strong rapport with each resident under my care based on trust, empathy, understanding thus fostering therapeutic alliances that promoted healing.
- Enhanced communication among staff and residents through regular meetings and feedback sessions.
- De-escalated destructive and impulsive youth behavior by assisting in finding positive alternate outlets.
- Taught clients to relate socially through use of daily routines and activities.
Claims Representative (Remote)
Moffitt Cancer Center
05.2020 - 07.2023
- Followed up with customers on unresolved issues.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Updated claims system to track claim status and provide relevant information to other department.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
Medical Receptionist
Tampa Family Health Centers
07.2018 - 04.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
Environmental Services
St Joseph Womens Hospital
01.2016 - 06.2018
- Maintained smooth and efficient environmental services by effectively overseeing housekeeping and maintenance professionals.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Education
High School Diploma -
Blake High School
Tampa06.2011
Skills
- Youth supervision
- Life Skills Instruction
- Records Management
- Maintenance
- Strong Work Ethic
- Decision-Making
- Communication
- Team Player
Languages
American Sign Language
Full Professional
Timeline
Residential Youth Care Worker
TrueCore Behavioral Solutions
07.2023 - 05.2024
Claims Representative (Remote)
Moffitt Cancer Center
05.2020 - 07.2023
Medical Receptionist
Tampa Family Health Centers
07.2018 - 04.2020
Environmental Services
St Joseph Womens Hospital
01.2016 - 06.2018
High School Diploma -
Blake High School
Similar Profiles
MICHAEL WORKMANMICHAEL WORKMAN
HR Generalist at TrueCore Behavioral SolutionsHR Generalist at TrueCore Behavioral Solutions
Kaila McCarthyKaila McCarthy
Assistant Clinical Director at TrueCore Behavioral SolutionsAssistant Clinical Director at TrueCore Behavioral Solutions
Jalya JohnJalya John
Youth Care Worker at TrueCore Behavioral SolutionsYouth Care Worker at TrueCore Behavioral Solutions