Dymond Hill
Rowlett,US
Summary
Results-driven Licensed Esthetician with over 5 years of experience in providing personalized skincare, lash extensions, and brow shaping services. Expertise in tailoring beauty treatments to meet individual client needs, ensuring high-quality experiences. Possesses diverse certifications and strong attention to detail, staying current with industry trends. Committed to enhancing client satisfaction through exceptional service and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
United Healthcare Group
10.2025 - Current
- Resolved customer issues efficiently, enhancing satisfaction and reducing resolution time.
- Delivered expert support across multiple channels, upholding professionalism in every interaction.
- Provided accurate product information, leveraging in-depth knowledge to guide customer decisions.
- Increased inquiry resolution rates by reducing call handle time significantly.
- Enhanced customer experience by adopting a proactive, customer-first approach consistently.
- Improved complex issue resolution through effective communication and thorough troubleshooting.
PROJECT PLANNER
Source Support IT
06.2022 - 08.2024
- Develop and optimize project schedules while ensuring timely delivery within budget.
- Maintain clear communication with clients, vendors, and team members, ensuring all milestones are met.
- Analyze budgets and expenditures, identifying opportunities for cost reduction.
REFERRAL LIAISON/SCHEDULING COORDINATOR
IU Health
02.2021 - 10.2021
- Enhanced patient communication by coordinating appointments with medical professionals and insurers.
- Maintained compliance with HIPAA regulations while ensuring patient record accuracy.
- Minimized patient wait times by proactively resolving scheduling conflicts and optimizing efficiency.
SENIOR CUSTOMER SERVICE ANALYST
IU Health
08.2016 - 01.2019
- Enhanced customer experience by addressing concerns and resolving issues in a timely manner.
- Collaborated across departments to streamline processes and improve service delivery.
- Analyzed performance data to improve service quality and meet patient satisfaction targets.
FLEET ADMINISTRATIVE ASSISTANT
Thomas Concrete
02.2016 - 01.2019
- Managed fleet operations and ensured timely vehicle maintenance.
- Handled administrative duties, including scheduling and data entry.
ASSISTANT STORE MANAGER
Sally Beauty
02.2016 - 07.2016
- Managed store operations, including inventory, staff schedules, and customer service.
- Trained and mentored staff on product knowledge and sales techniques, leading to increased customer satisfaction.
- Oversaw opening and closing procedures and handled payroll submissions.
CUSTOMER SERVICE REPRESENTATIVE
Indiana Bureau of Motor Vehicles
07.2015 - 11.2015
- Provided exceptional customer service and resolved inquiries efficiently.
- Ensured accuracy of customer records and maintained up-to-date information.
Education
Licensed Esthetician -
Paul Mitchell The School Esani
06.2025
HIGH SCHOOL DIPLOMA - undefined
Lawrence North High School
Indianapolis, IN01.2011
Skills
- Customized skincare plans
- Facials and microdermabrasion
- Skincare product sales
- Social media marketing
- Eyebrow shaping and tinting
- Eyelash extension application
- Scheduling
- Infection control
- Excellent team player
- Full body waxing
- Advanced facial techniques
- Galvanic current treatments
- Anti-aging treatments
- Waxing and threading
- Dermaplaning proficiency
- Consultations
- HydraFacials
- Spa management
- Microdermabrasion treatments
- Sanitation and sterilization
Certification
- Hydrafacial Certification,Hydrafacial -2025
- Eyebrow threading,Millenium Institute-2025
- Dermaplaning,Millenium Institute-2025
- Microneedling, SBL LLC- 2025
- Brazilian Wax Certification,Skintique-2025
- Eyelash Extension,Uprgradeyou- 2018
- Eyelash Extension Rrefresher,Glamherbysalina- 2024
- Brow Mapping and tinting, creoleluxury-2019
- Chemical peel,PCA,2025
Timeline
Customer Support Specialist
United Healthcare Group
10.2025 - Current
PROJECT PLANNER
Source Support IT
06.2022 - 08.2024
REFERRAL LIAISON/SCHEDULING COORDINATOR
IU Health
02.2021 - 10.2021
SENIOR CUSTOMER SERVICE ANALYST
IU Health
08.2016 - 01.2019
FLEET ADMINISTRATIVE ASSISTANT
Thomas Concrete
02.2016 - 01.2019
ASSISTANT STORE MANAGER
Sally Beauty
02.2016 - 07.2016
CUSTOMER SERVICE REPRESENTATIVE
Indiana Bureau of Motor Vehicles
07.2015 - 11.2015
HIGH SCHOOL DIPLOMA - undefined
Lawrence North High School
Licensed Esthetician -
Paul Mitchell The School Esani