Dynasty Wright
Sun City Center,FL
Summary
Knowledgeable customer service representative with background in patient support. Expertly managed patient inquiries and facilitated smooth communication between patients and healthcare teams. Demonstrated proficiency in problem-solving and empathy, ensuring high levels of patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Support Representative
Eagle Pharmacy
02.2025 - Current
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
Home Health Aide
Avail Home Care
08.2024 - 02.2025
- Provided personal care assistance to clients, ensuring comfort and safety during daily activities.
Home Health Aide
Parx Home Health Care
06.2024 - 12.2024
- Improved patient well-being by providing compassionate and attentive personal care.
Home Health Aide
Visiting Angels
05.2024 - 06.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Self-Employed Content Creator
Infernia Animation Studios LLC
01.2017 - 01.2024
- Developed and implemented social media strategies enhancing brand visibility across platforms.
Education
High School Diploma -
West Haven High School
West Haven, CT06-2017
Home Health Aide Certification -
Lou Lu’s Wright CNA Prep LLC
Plant City, FL06-2024
Skills
- Call Center Experience
- Customer Service Experience
- HIPAA Compliance
- Microsoft Office
- Patient Confidentiality
- CRM Software
- Clinical Experience
- Medical Assistance
- Feeding Assistance
- Ambulation
- Meal Preparation
Certification
- Home Health Aide Certified (HHA)
- CPR Certified (AHA)
- Alzheimer’s and Dementia Certificate
- HIV/AIDS Certificate
- Assistance with Self Administration of Medications Certificate
- Cultural Competence in Healthcare Certificate
Languages
English
Native or Bilingual
Timeline
Patient Support Representative
Eagle Pharmacy
02.2025 - Current
Home Health Aide
Avail Home Care
08.2024 - 02.2025
Home Health Aide
Parx Home Health Care
06.2024 - 12.2024
Home Health Aide
Visiting Angels
05.2024 - 06.2024
Self-Employed Content Creator
Infernia Animation Studios LLC
01.2017 - 01.2024
High School Diploma -
West Haven High School
Home Health Aide Certification -
Lou Lu’s Wright CNA Prep LLC