Lyne Fanfan

• Provided exceptional customer service while assisting patients with scheduling and medication-related inquiries.

• Worked in a healthcare setting, gaining hands-on experience in pharmacy operations or patient services.

• Maintained confidentiality and compliance with HIPAA regulations.

• Assisted in process improvements by identifying inefficiencies and suggesting workflow enhancements.

• Experience working in a pharmacy, PBM, or healthcare environment.

• Knowledge of MTM programs in clinical, retail, or PBM settings.

• Proven ability to quickly learn and adapt to new healthcare software platforms.

• Strong written and verbal communication skills with an emphasis on patient engagement.

• Conducted outreach calls to Medicare beneficiaries to schedule MTM appointments, ensuring timely medication reviews.

• Reviewed clinical data files and member lists to identify and prioritize patients for intervention.

• Utilized [specific software] to enter and update patient records, ensuring accuracy and compliance.

• Assisted MTM pharmacists with documentation of medication reviews and care plans.

• Researched and updated patient contact information to improve outreach success rates.

• Collaborated with cross-functional teams to coordinate data audits and ensure regulatory compliance.