Kimberly Borders
Bartow,FL
Summary
Experienced with patient care and support services. Uses effective communication techniques to ensure patient needs are met and concerns are addressed promptly. Knowledge of healthcare protocols and patient management systems. Experienced with patient support, ensuring compassionate care and assistance. Utilizes effective communication to manage patient records and support healthcare professionals efficiently. Knowledge of teamwork and adaptability to changing needs, contributing to smooth and effective healthcare environment.
Overview
6
6
years of professional experience
Work History
Patient Support Representative
Eagle Pharmacy
09.2023 - 10.2024
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.
- Handled insurance verification tasks accurately and quickly, preventing delays in treatment authorization or billing issues later on.
- Supported physicians with timely completion of paperwork required for prior authorizations or referrals, minimizing potential barriers to care for patients.
- Addressed patient concerns promptly and professionally, resulting in high levels of customer satisfaction.
- Managed incoming phone calls efficiently, directing callers to appropriate departments or resolving inquiries onthespot.
Babysitter
Self Employed
02.2019 - 09.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Court Monitor
Urban Air Trampoline and Adventure Park
11.2022 - 05.2023
- Kept games moving by maintaining game rules and managing game conflicts.
- Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
- Worked the front desk by checking guests in and sold items.
- Prepared food and drink items for guests as requested.
- Operated rides in house and ensured the safety of all riders by harnessing and monitoring use.
- Kept facilities clean by picking up trash and wiping surfaces down.
Education
GED -
Department of Education
Tallahassee, FL07.2023
Skills
- HIPAA Compliance
- Patient confidentiality
- Microsoft Office
- Call center experience
- Insurance Verification
- Follow-up skills
- Medical Records Management
- Escalation management
- Medical terminology knowledge
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
Timeline
Patient Support Representative
Eagle Pharmacy
09.2023 - 10.2024
Court Monitor
Urban Air Trampoline and Adventure Park
11.2022 - 05.2023
Babysitter
Self Employed
02.2019 - 09.2023
GED -
Department of Education
Similar Profiles
Mary KotomskiMary Kotomski
Patient support Services Representative at Eagle PharmacyPatient support Services Representative at Eagle Pharmacy
Gavin PaullGavin Paull
Pharmacy Technician at Eagle PharmacyPharmacy Technician at Eagle Pharmacy
Lacie CoxLacie Cox
Pharmacy Technician at Giant Eagle PharmacyPharmacy Technician at Giant Eagle Pharmacy