Dynell Fountaine

• Leadership & Team Management: Supervised, trained, and motivated a team of 60+ housekeepers, room attendants, and public area cleaners, ensuring efficient operations and high-performance standards
• Quality Control & Inspections: Conducted daily and weekly inspections of guest rooms, public areas, and back-of-house spaces, ensuring compliance with cleanliness and safety standards
• Inventory Control: Oversaw the ordering and inventory of housekeeping supplies and equipment, ensuring adequate stock levels while minimizing waste and over-purchasing
• Training & Development: Provided ongoing training and development opportunities for staff, ensuring adherence to housekeeping procedures, safety protocols, and customer service standards
• Health & Safety Compliance: Ensured the department adhered to all health, safety, and sanitation regulations, promoting a safe and healthy work environment for staff and guests.

• Sweeping, mopping, and vacuuming: Cleaners use these methods to keep floors, bathrooms, kitchens, and other areas clean
• Dusting: Cleaners dust furniture, fixtures, and other surfaces
• Sanitizing: Cleaners sanitize bathrooms, kitchens, and other areas
• Cleaning windows and mirrors: Cleaners remove smudges and streaks from glass surfaces
• Cleaning carpets and upholstery: Cleaners vacuum and spot clean carpets and upholstered furniture
• Emptying trash: Cleaners empty trash and recycling bins

Other responsibilities

• Stocking supplies: Cleaners restock cleaning supplies, toiletries, and paper products
• Following safety procedures: Cleaners follow safety regulations and procedures for using chemical cleaners and power equipment
• Minor repairs: Cleaners may fix minor issues like lights and pipes
• Checking water reservoirs: Cleaners may check water reservoirs

Skills

• Organizational skills: Cleaners need to be able to stay on task and know which areas need cleaning
• Attention to detail: Cleaners need to be detail-oriented
• Communication skills: Cleaners need to be able to communicate well with others
• Customer service skills: Cleaners need to be able to provide high-quality service

• Performed daily task which included cleaning and maintaining set areas around the Fordham University
• Lincoln Center campus, operated machinery for appropriate tasks