DYNESHA JONES
Collinsville
Summary
Accomplished Store Manager who consistently exceeds sales goals, while providing the utmost care in client relations.
Results-driven administrative professional with a track record of supporting program operations and enhancing organizational efficiency. Recognized for strong team collaboration and ability to adapt to changing needs. Skilled in managing schedules, coordinating events, and streamlining administrative processes.
Overview
14
14
years of professional experience
Work History
Program Assistant
St. John's
Collinsville, IL
11.2025 - Current
- Coordinated program logistics to ensure smooth operation and participant engagement.
- Developed communication materials for diverse audiences, enhancing program visibility and understanding.
- Managed scheduling and resource allocation for multiple projects, optimizing operational efficiency.
- Assisted in evaluating program effectiveness through data collection and stakeholder feedback analysis.
- Led training sessions for new staff on best practices and program-specific procedures, fostering a collaborative environment.
Store Manager
7-eleven
Pontoon Beach
04.2021 - Current
- Supervised daily activities within the store, ensuring strict compliance with all company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Developed and implemented training sessions to enhance staff proficiency in customer service and operational excellence.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
Caregiver
St Gabriel
Highland, IL
01.2025 - 11.2025
- Administered daily care routines, ensuring comfort and safety for residents.
- Assisted with mobility and personal hygiene tasks to promote independence.
- Monitored health conditions, reporting changes to nursing staff promptly.
- Developed strong relationships with residents to enhance emotional well-being.
Manager
Home Instead
Edwards, IL
02.2024 - 11.2024
- Led team to achieve operational efficiency through streamlined processes and effective resource allocation.
- Managed inventory control systems, ensuring accurate stock levels and timely replenishments.
- Developed training programs that enhanced staff performance and customer service skills.
- Oversaw daily operations, maintaining compliance with company policies and safety regulations.
- On call manager
Manager
Dollar General
Madison, IL
08.2016 - 04.2021
- Maintained a composed character during times of high volume or atypical dealings to keep the store working to the standard and to be a positive role model for the team.
- Anticipated customer and store needs by constantly keeping a watchful eye on both the customers and environment for cues.
- Assisted with new employee training.
- Carried out store procedures during scheduled shifts. Organized opening and closing duties as assigned.
- Followed operational policies and procedures, including those for cash. Skills in interpersonal communications, teamwork, customer service, flexibility and reliability.
- Balanced cash drawer at the beginning & end of each shift, Inventory, POS system exp, loss prevention, & company marketing.
Loan Officer/Branch Manager
PHFS Financial Group
St Louis, MO
01.2017 - 05.2017
- As a manager, rotate to all local branches and oversee the departments.
- Submitted loan applications to the loan underwriter for verification and recommendation.
- Recommended loan approvals and denials based on customer loan application reviews.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed and edited loan agreements to ensure accuracy.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Improved service quality and increased sales by developing a strong knowledge of the company's products and services.
- Provided detailed monthly departmental reports and updates to senior management.
Function and Shift Leader
Walgreens
Edwardsville, IL
03.2012 - 08.2016
- Trained and supervised staff members. Provided input for new hire performance reviews and identified areas for additional training.
- Entrusted with responsibility to record accurate daily cash records and forecasted sales, and deliver bank deposits.
- Provided excellent customer service using effective interpersonal and problem solving skills.
- Handled all customer service complaints, refunds, and questions, assuring my customers were satisfied and ensuring the daily shift ran smoothly.
- Directly supervised, evaluated, and supported a team of over 15 staff members; managed the professional development and certification of the staff to ensure that all regulatory and customer service standards were met and maintained.
Education
High School Diploma -
East Saint Louis Sr High School
East Saint Louis, IL01-2009
Certificate of Technical Studies - Network Engineering
CALC Iistitute of Technology
Fairview Heights, IL05-2021
Associate of Science - Health Care Management
Ultimate Medical Academy
Clearwater, FL11-2026
Skills
- Goal-oriented
- Self-sufficient
- Approachable
- Analytical
- Cash handling expertise
- Proficient in MS Office
- Familiar with account coding
- Sales professional
- FHA loan process background
- Strong team-builder
- Flexible
- Organized
- Cheerful demeanor
- Multitasking and organization
- Data entry
- Scheduling management
- Creative problem solving
- Staff support
- Administrative support
- Database management
- Interpersonal skills
- Documentation management
- Community outreach
- Group and individual instruction
- Event planning
- Multiple priorities management
Timeline
Program Assistant
St. John's
11.2025 - Current
Caregiver
St Gabriel
01.2025 - 11.2025
Manager
Home Instead
02.2024 - 11.2024
Store Manager
7-eleven
04.2021 - Current
Loan Officer/Branch Manager
PHFS Financial Group
01.2017 - 05.2017
Manager
Dollar General
08.2016 - 04.2021
Function and Shift Leader
Walgreens
03.2012 - 08.2016
High School Diploma -
East Saint Louis Sr High School
Certificate of Technical Studies - Network Engineering
CALC Iistitute of Technology
Associate of Science - Health Care Management
Ultimate Medical Academy