Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Dynette Dedeaux

Pass Christian

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

18
18
years of professional experience

Work History

Steward Supervisor

Island View Casino Resort
03.2023 - Current
  • Supervised daily operations of stewarding team to ensure cleanliness and organization in dining areas.
  • Coordinated schedules and assignments for staff, optimizing workflow and resource allocation.
  • Trained new employees on sanitation standards and proper equipment handling procedures.
  • Monitored inventory levels, facilitating timely replenishment of supplies to maintain service efficiency.

Phlebotomy Technician

CSL Plasma Center
09.2015 - Current
  • Organized daily work based on collection priority.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Followed physician orders when administering therapeutic phlebotomy.
  • Spoke with patient to gather information for lab records, reduce their fear or anxiety, and optimize their cooperation.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Developed and implemented nursing care plans.
  • Performed lab tests and communicated results.
  • Greeted customers and visitors in-person and via telephone calls
  • Taking vitals

Sale Tech Support

Concentrix
10.2021 - 03.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Airport Counter Agent

Sun Country Airlines
03.2012 - 03.2014
  • Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
  • Reviewed account information and charges with guests during check-out.
  • Answered customer telephone calls promptly and appropriately.
  • Check in customers for their flight in a timely manner

Ramp Supervisor

Air Chef Aviations
03.2007 - 02.2012
  • Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations.
  • Supervisor
  • Customer satisfaction guaranteed with smiles and patience
  • Maintained documentation, completed shift paperwork and submitted information for team payroll.
  • Provided outstanding customer service

Education

High School Diploma - undefined

Pass Christian High School, MGCCC
May 2001

Skills

    Word 2013, Office 2013, Power Point, and excel along with other computer software, I can type very fast as well from experience and classes

  • Customer Services, customer Service, English, fast, excel, Office, Power Point, Word, sign Langua
  • Customer service skills

Languages

I speak English, I have practice a beginners Spanish, and I can also do sign Language

Languages

I speak English, I have practice a beginners Spanish, and I can also do sign Language

Timeline

Steward Supervisor

Island View Casino Resort
03.2023 - Current

Sale Tech Support

Concentrix
10.2021 - 03.2023

Phlebotomy Technician

CSL Plasma Center
09.2015 - Current

Airport Counter Agent

Sun Country Airlines
03.2012 - 03.2014

Ramp Supervisor

Air Chef Aviations
03.2007 - 02.2012

High School Diploma - undefined

Pass Christian High School, MGCCC

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Dynette Dedeaux