Dynmond Allen
Prairie View,TX
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
10
10
years of professional experience
Work History
Call Center Representative
AWL (All Web Leads)
Austin, TX
11.2022 - 03.2024
- Engage in inbound and outbound calls with consumers looking to compare insurance rates.
- Ask qualifying questions to match consumers with the best insurance agent for their needs.
- Complete follow-up calls, inquiring about the consumers experience and making sure their needs are met.
- Help consumers get connected with the right agent and record information about their experience.
- Remain in frequent communication with leadership.
- Communicate daily with team members through Teams chat.
Caregiver
Mustang Creek Estates
05.2022 - 08.2023
- Maintained clean, safe, and well-organized patient environment
- Offered companionship and kindness to elderly patients
- Assisted clients with daily living needs
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Bartender
Hurricane Harbor Over Six Flags
06.2021 - 08.2022
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Trained 8 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Part-Time Retail Sales Associate
Bath And Body Works, Limited Brands
02.2018 - 05.2021
- Greeted customers and helped with product questions, selections and purchases
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Used POS system to process sales, returns, online orders and gift card activations
- Informed customers of current store promotions to encourage additional sales purchases.
Volunteer
North Texas Youth Association
08.2014 - 05.2016
- Assisted with special sporting events or programs
- Maintained clean, neat and operational facilities to serve program needs
- Used strong interpersonal communication skills to convey information to others
- Supported engaging, fun and smooth-running sporting events by helping with organization and planning.
Education
Bachelor of Science - Psychology
Prairie View A & M University
Prairie View, TX05.2025
Skills
- Excellent Verbal and Written Communication
- Data Entry
- Telephone Etiquette
- Build Customer Trust and Loyalty
- Leadership and Management
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- POS System Operations
- Cash Handling
- Upselling Techniques
- Time Management
- Customer Service and Engagement
- Teamwork and Collaboration
- Quotas and Goals
Timeline
Call Center Representative
AWL (All Web Leads)
11.2022 - 03.2024
Caregiver
Mustang Creek Estates
05.2022 - 08.2023
Bartender
Hurricane Harbor Over Six Flags
06.2021 - 08.2022
Part-Time Retail Sales Associate
Bath And Body Works, Limited Brands
02.2018 - 05.2021
Volunteer
North Texas Youth Association
08.2014 - 05.2016
Bachelor of Science - Psychology
Prairie View A & M University
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