DYNMOND ALLEN
Dallas-Fort Worth
Summary
Natural leader with strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
10.2024 - Current
- Delivered exceptional customer service by taking orders, preparing and serving beverages, ensuring a positive experience for every customer.
- Worked collaboratively with team members to meet customer demand during peak hours while maintaining a high level of service.
- Restocked inventory, monitored product quality, and ensured all supplies were properly organized.
- Contributed to creating a welcoming and inclusive environment, helping promote the Starbucks brand and culture.
MHT
Millwood Hospital
06.2024 - Current
- Collaborated with nursing staff to accurately complete admissions, discharges, and record vital signs in the electric health record system.
- Collaborated closely with the CNO of the facility assisting with patient filing, and event planning.
- Inspected and organized patient belongings to ensure compliance with facility policies and to prevent the presence of contraband.
- Provided support across five units, assisting patients with daily activities and essential tasks to ensure their comfort and well-being.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
Call Center Representative
All Web Leads
11.2020 - 04.2023
- Engage in inbound and outbound calls with consumers looking to compare insurance rates
- Ask qualifying questions to match consumers with the best insurance agent for their needs
- Complete follow-up calls, inquiring about the consumers experience and making sure their needs are met
- Help consumers get connected with the right agent and record information about their experience
- Remain in frequent communication with leadership
- Communicate daily with team members through Teams Chat
Part -Time Retail Sales Associate
Bath And Body Works, Limited Brands
02.2018 - 05.2021
- Greeted customers and helped with product questions, selections and purchases
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Used POS system to process sales, returns, online orders and gift card activations
- Informed customers of current store promotions to encourage additional sales purchases
Volunteer
North Texas Youth Association
08.2014 - 05.2016
- Assisted with special sporting events or programs
- Maintained clean, neat and operational facilities to serve program needs
- Used strong interpersonal communication skills to convey information to others
- Supported engaging, fun and smooth-running sporting events by helping with organization and planning
Education
Bachelor of Science - Psychology
Prairie View A & M University
Prairie View, TX05.2025
Skills
- Excellent Verbal and Written Communication
- Data Entry
- Telephone Etiquette
- Build Customer Trust and Loyalty
- Leadership and Management
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- POS System Operations
- Cash Handling
- Time Management
- Customer Service and Engagement
- Active listener
- Teamwork and Collaboration
- Quotas and Goals
Timeline
Barista
Starbucks
10.2024 - Current
MHT
Millwood Hospital
06.2024 - Current
Call Center Representative
All Web Leads
11.2020 - 04.2023
Part -Time Retail Sales Associate
Bath And Body Works, Limited Brands
02.2018 - 05.2021
Volunteer
North Texas Youth Association
08.2014 - 05.2016
Bachelor of Science - Psychology
Prairie View A & M University
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