Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dyonne Peterson

Las Vegas

Summary

Dynamic and licensed insurance professional with over 7 years of experience in customer service, account management, and leadership. Recognized for delivering exceptional client experiences, analyzing complex issues, and implementing effective solutions. Adept at educating clients on coverage options, managing relationships, and exceeding performance metrics in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr. Customer Experience Representative

Root Inc.
02.2024 - Current
  • Licensed Personal Lines Representative handling financial transactions and coverage adjustments for customers nationwide.
  • Delivered personalized insurance solutions by assessing customer needs, goals, and risk profiles.
  • Exceeded monthly KPIs by maintaining high customer satisfaction and accuracy scores (Adherence 90%, Quality Assurance 80%, Average Handle Time 15<)
  • Identified opportunities to enhance internal tools, marketing materials, and app functionality.
  • Ensured compliance with all continuing education and licensing requirements.

Maintenance Coordinator

American Homes 4 Rent
02.2022 - 11.2023
  • Managed high-volume inbound maintenance requests, ensuring timely and accurate issue resolution.
  • Diagnosed maintenance concerns, coordinated service dispatches, and maintained case documentation in CRM.
  • Demonstrated empathy and professionalism when handling escalated resident concerns.
  • Improved operational efficiency by streamlining processes and promoting cross-team communication.
  • Qualified for quarterly bonuses as a result of exceeding the required amount of completed cases per quarter.

Division Leader

Primerica
04.2017 - 02.2022
  • Recruited, trained, and managed a team of insurance agents, driving performance and sales growth.
  • Conducted risk assessments and advised clients on suitable life insurance and financial products.
  • Expanded client base through targeted marketing, cold calling, and referral networking.
  • Achieved consistent sales targets by leveraging data-driven strategies and relationship management.

Account Representative

Portfolio Recovery Associates
11.2017 - 03.2018
  • Managed client accounts, processed payments, and maintained up-to-date financial records.
  • Built rapport with customers using consultative communication and problem-solving skills.
  • Ensured regulatory compliance while maintaining high recovery and customer satisfaction rates.

Education

Bachelor of Arts - Psychology

Columbia Southern University
Orange Beach, AL
11-2030

Skills

  • Customer Relationship Management (CRM)
  • Personal Lines Insurance (Licensed)
  • Sales & Account Management
  • Conflict Resolution & Problem Solving
  • Team Leadership & Training
  • Client Retention Strategies
  • Process Improvement & Documentation
  • Performance Metrics & KPI Management

Certification

Personal Lines License

Timeline

Sr. Customer Experience Representative

Root Inc.
02.2024 - Current

Maintenance Coordinator

American Homes 4 Rent
02.2022 - 11.2023

Account Representative

Portfolio Recovery Associates
11.2017 - 03.2018

Division Leader

Primerica
04.2017 - 02.2022

Bachelor of Arts - Psychology

Columbia Southern University

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