Summary
Overview
Work History
Skills
Certification
Timeline
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Desiree Yost

San Clemente,CA

Summary

Energetic, highly organized and results-driven professional with a strong background in medical office administration and the aesthetic industry. Adept at overseeing daily operations, managing staff, coordinating schedules, and ensuring exceptional customer service. Tech-savvy and detail-oriented, with excellent communication skills and a commitment to maintaining compliance and quality standards. Seeking to leverage my experience within the aesthetic industry to drive business performance and profitability while delivering exceptional customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Practice Development Consultant

Cartessa
Hawaii, California, Arizona
09.2022 - 06.2023
  • Mentored and supported Cartessa clients, fostering enthusiasm for Cartessa Devices.
  • Cultivated strong relationships with Dermatology, Plastic Surgery, and Med Spa offices in my territory.
  • Provided marketing strategies and sales support to medical directors and practice staff.
  • Conducted performance reviews, identified areas for improvement, and implemented workflow enhancements.
  • Held regular one-on-one meetings with my clients to review performance and priorities and provide feedback.
  • Assisted in developing and implementing different workflows, procedures, and communication processes.
  • Prepared accurate reports on progress, issues, and solutions.

Practice Manager

Gravity Medical Spa
San Juan Capistrano, CA
09.2020 - 09.2022
  • Proficient in popular Aesthetic treatments such as filler, Neuromodulators, Coolsculpting, Physiq, Hydrafacials, RF Microneedling, Chemical Peels, CO2, Laser Hair Removal, and Skin Care Products. Knowledge of Plastic Surgery procedures.
  • Created and implemented marketing and advertising strategies to support revenue goals and promoted strategic growth by 35% from October 2021 to September 2022.
  • Created and maintained electronic record management (EMR) in PatientNow to store data and develop reports.
  • Managed all promotional events, and created all promotional marketing material, emails and texts using top marketing software.
  • Provided guidance, training, and support to all front desk, patient coordinators, and medical providers.
  • Handled all escalated customer concerns to increase satisfaction.
  • Resolved issues quickly through quick decision-making to a problem or a challenge.
  • Set pricing structures according to market analytics and emerging trends and prepare monthly financial reports.
  • Promoted high customer satisfaction with knowledgeable and friendly service.

Owner/Operator

Leading Edge Yacht Services, Inc.
Newport Beach, CA
01.2014 - 05.2019
  • Engaged professionally with customers to build rapport and nurture relationships.
  • Improved operational efficiencies, managing work requests, new orders, pricing, and sales.
  • Scheduled client appointments and maintained a master calendar.
  • Managed financials such as expense reports, payroll, and invoices.
  • Managed inventory and purchase of products.
  • Served as the main point of contact for outside vendors.
  • Increased business value by 40% in less than 5 years, selling at a profit.
  • Coordinated all promotions and community events.
  • Processed sales, returns, and exchanges using the POS register system.

Skills

  • Medical Office Administration
  • Patient Scheduling & Coordination
  • Staff Management & Leadership
  • Customer Service Excellence
  • Inventory Management
  • Marketing & Sales Support
  • Electronic Medical Records (EMR) Management
  • Financial Reporting & Analysis

Certification

  • Licensed Esthetician-Graduated February 2024 and Licensed May 2024

Timeline

Practice Development Consultant

Cartessa
09.2022 - 06.2023

Practice Manager

Gravity Medical Spa
09.2020 - 09.2022

Owner/Operator

Leading Edge Yacht Services, Inc.
01.2014 - 05.2019

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Desiree Yost