Ethan Bussell
Dallas
Summary
Dynamic medical office administration professional with extensive experience in appointment scheduling, insurance verification, and patient registration, poised to excel in a Medical Receptionist role. Proven ability to optimize workflows and ensure accurate documentation while delivering exceptional customer service. Committed to enhancing healthcare team efficiency and improving patient experiences through streamlined front desk operations. Prepared to contribute expertise and a proactive approach to support a thriving medical environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Practice Assistant
Parkland Health and Hospital
Dallas, TX
04.2023 - Current
- Updated patient profiles including contact information changes or additional diagnoses and treatments.
- Performed data entry of patient information into electronic health records system while adhering to HIPAA regulations.
- Validated insurance coverage with carriers before providing services to ensure payment eligibility.
- Obtained prior authorization from insurance companies for prescribed treatments or medications when necessary.
- Utilized scheduling software to coordinate appointments and manage calendars for multiple providers.
- Organized patient files, managed administrative tasks, and maintained an efficient office environment.
- Compiled monthly reports summarizing patient demographics for analysis by the Practice Manager.
- Prepared documents for provider review such as referrals, laboratory results, authorizations.
- Coordinated lab work by obtaining specimen collection kits from vendors or local laboratories.
- Generated reports regarding patient visits, medication refills, accounts receivable balances.
- Processed payments from insurance companies or patients using appropriate billing codes according to payer guidelines.
- Verified accuracy of coding on claims forms prior to submission to ensure prompt reimbursement.
- Scanned paper charts into the EHR system while ensuring accuracy of all information entered.
- Assisted with implementation of new processes and procedures to streamline workflow and improve efficiency.
- Provided exceptional customer service in a busy medical practice setting, demonstrating strong interpersonal and communication skills.
- Assisted with training new staff members on office policies and procedures related to patient care.
- Greeted patients upon arrival at the practice and verified demographic information prior to check-in process.
- Drafted legal correspondence and managed the preparation of court filings.
- Answered incoming calls promptly, handled inquiries professionally, and transferred calls as needed.
Referral Coordinator
UT Southwestern
Dallas, TX
03.2022 - 04.2023
- Obtained authorization for referrals and diagnostic testing using proper documentation.
- Coordinated and processed patient referrals with precision, detail, and accuracy.
- Scheduled patients, notifying of appointment date, time, and location.
- Managed incoming calls regarding referrals in a professional manner while providing accurate information.
- Collaborated with clinical staff to ensure accurate documentation of patient information.
- Resolved issues related to patient access, insurance coverage, and other barriers quickly and efficiently.
- Implemented best practices for efficient processing of referrals while ensuring quality standards were met.
- Assisted and educated patients by answering questions regarding referral and authorization process.
- Utilized organizational skills to prioritize tasks, meet deadlines, and maintain accuracy in data entry.
- Participated in meetings with senior leadership team members discussing progress on initiatives affecting referrals.
Medical Practice Assistant
Parkland Health and Hospital
Dallas, TX
10.2021 - 03.2022
- Provided exceptional customer service in a busy medical practice setting, demonstrating strong interpersonal and communication skills.
- Assisted with training new staff members on office policies and procedures related to patient care.
- Verified accuracy of coding on claims forms prior to submission to ensure prompt reimbursement.
- Organized patient files, managed administrative tasks, and maintained an efficient office environment.
- Maintained inventory of clinical supplies by tracking usage levels and ordering items as needed.
- Updated patient profiles including contact information changes or additional diagnoses and treatments.
- Assisted with implementation of new processes and procedures to streamline workflow and improve efficiency.
- Performed data entry of patient information into electronic health records system while adhering to HIPAA regulations.
- Validated insurance coverage with carriers before providing services to ensure payment eligibility.
- Answered incoming calls promptly, handled inquiries professionally, and transferred calls as needed.
Medical Receptionist
Dr Stephen Pounders
Dallas, TX
02.2021 - 10.2021
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Greeted patients and visitors in a friendly manner to ensure a positive experience.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Scanned documents into the electronic health record system securely.
- Used basic knowledge of medical terminology in daily office tasks.
- Performed basic clerical duties such as photocopying documents or scanning files.
medical receptionist
Texas Health Resources
Denton, TX
09.2018 - 02.2021
- Oversaw patient check-in processes by verifying insurance coverage, collecting payments, and updating accounts accurately.
- Managed incoming phone call screening, directing messages to relevant staff members.
- Updated patient records, medical histories, and contact information for traceability.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Greeted patients and visitors in a friendly manner to ensure a positive experience.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Scanned documents into the electronic health record system securely.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Used basic knowledge of medical terminology in daily office tasks.
- Performed basic clerical duties such as photocopying documents or scanning files.
- Provided excellent customer service to all patients, staff members, and visitors.
- Verified insurance benefits prior to treatment for accurate billing process.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Organized paperwork for medical records accurately and efficiently.
- Assisted with administrative tasks such as filing documents or preparing mailings.
- Scheduled patients for exams and screenings.
- Reviewed patient charts prior to appointment day for accuracy of information.
- Recorded patient and insurance payments, maintaining accurate financial records.
- Ensured compliance with organizational policies and procedures related to patient care.
- Utilized effective problem solving skills to resolve any conflicts that may arise.
- Kept track of supplies inventory ensuring adequate stock levels at all times.
- Prepared various reports on demand from physicians or other healthcare providers.
- Entered data into electronic health record system accurately and timely.
- Answered telephones and directed calls to appropriate staff.
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
- Transmitted correspondence and medical records by mail, e-mail and fax.
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Coordinated front desk operations, ensuring seamless patient check-in and check-out processes.
- Handled patient inquiries and concerns, providing accurate information on services and procedures.
- Maintained electronic health records with attention to detail, ensuring compliance with privacy regulations.
- Trained new staff on office protocols and software systems to enhance team efficiency.
- Implemented process improvements that streamlined administrative tasks and enhanced overall workflow.
- Collaborated with medical staff to ensure timely communication of test results and follow-up appointments.
- Developed patient education materials to improve understanding of treatment options and office policies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained current and accurate medical records for patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Enhanced patient experience by maintaining clean, organized reception area.
Education
High School Diploma -
Fleming County High School
Flemingsburg, KY05-2001
Bachelor of Arts - Creative Writing
University of Texas Permian Basin
Odessa, TX08-2028
Skills
- Pre-authorizations
- Front desk operations
- Billing and invoicing
- HIPAA regulations
- Appointment scheduling
- File management
- Office administration
- Follow-up coordination
- Workflow optimization
- Microsoft office
- Accurate documentation
- Calendar management
- Patient registration
- Proofreading
- Telephone etiquette
- Meeting coordination
- Insurance verification
- Payment collection
- Report generation
- Data entry proficiency
- HIPAA compliance
- Patient scheduling
- Medical terminology
- Scheduling/Planning
- EMR / EHR
- Medical office administration
- Document preparation
Accomplishments
Published Author
- Author of “His Perfect Sin,” published on Amazon in 2026.
Certification
- Certified Nursing Assistant Training
- Certified Medical Assistant Training
Timeline
Medical Practice Assistant
Parkland Health and Hospital
04.2023 - Current
Referral Coordinator
UT Southwestern
03.2022 - 04.2023
Medical Practice Assistant
Parkland Health and Hospital
10.2021 - 03.2022
Medical Receptionist
Dr Stephen Pounders
02.2021 - 10.2021
medical receptionist
Texas Health Resources
09.2018 - 02.2021
High School Diploma -
Fleming County High School
Bachelor of Arts - Creative Writing
University of Texas Permian Basin