April Brown
Nash,TX
Summary
Efficient Referral Coordinator with 9 years of increasing responsibility in the medical industry. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Referral Coordinator/Lead Medical Assistant
Christus St Michaels Hospital Neurosurgery
Texarkana, TX
10.2016 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- ICD-10 CODING & CPT CODES
SCRUB TECHICIAN /MEDICAL ASSISTANT
PAIN MANAGEMENT
Montgomery,al
05.2012 - 11.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Using sterile technique i would setup daily injections
- autoclave use
- used guided c-arm for injection placements
- prepped and draped patients for procedures
Surgical Scrub Technician
Baptist Medical Center
Montgomery,aL
02.2008 - 05.2012
- Reduced surgical errors by properly setting up and organizing surgical instruments for easy access during procedures.
- Prepared patients for surgery with proper positioning, draping, and skin preparation to ensure optimal outcomes.
- Streamlined operating room turnover time through efficient cleaning processes between cases while adhering to strict sanitation guidelines.
- Assisted in successful surgeries by anticipating surgeon needs and promptly providing necessary tools and materials.
- Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
Customer Service Cashier
Jc Penny
Prattville, AL
11.2008 - 06.2010
- Part Time Job
- Answered players questions and resolved disputes to provide excellent customer service.
- greeted all customers
- laid clothing out for display and purchase
- cashier
- checking out customers
- assisted in loss prevention of any damaged, used or returned items
Veterinary Technician/Receptionist
Animal Hospital
Montgomery,al
03.2005 - 02.2008
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collected [Type] payments, processed transactions and updated relevant records.
Education
High School Diploma -
Wetumpka High School
Wetumpka, AL05.2002
Skills
- Caseload Management
- Notetaking and documentation
- Appointment Scheduling
- Accurate Documentation
- Multi-line phone proficiency
- Physician Authorizations
- Medical Terminology
- HIPAA Regulations
- Insurance Verification
- Patient Scheduling
- Pre-authorizations
- Epic Systems
Timeline
Referral Coordinator/Lead Medical Assistant
Christus St Michaels Hospital Neurosurgery
10.2016 - Current
SCRUB TECHICIAN /MEDICAL ASSISTANT
PAIN MANAGEMENT
05.2012 - 11.2015
Customer Service Cashier
Jc Penny
11.2008 - 06.2010
Surgical Scrub Technician
Baptist Medical Center
02.2008 - 05.2012
Veterinary Technician/Receptionist
Animal Hospital
03.2005 - 02.2008
High School Diploma -
Wetumpka High School