Lydiann Harmon

Highly skilled and enthusiastic professional with more than twenty years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

• Enhanced client interaction protocols, resulting in a 28% increase in satisfaction.
• Optimized referral processes, leading to a measurable improvement in client satisfaction.
• Implemented streamlined procedures, achieving a notable rise in client satisfaction.
• Pioneered innovative approaches to patient referral coordination, boosting efficiency.
• Enhanced team collaboration in patient care, improving service delivery and satisfaction.
• Managed patient records and appointments, ensuring accurate and timely documentation.
• Improved patient satisfaction through efficient scheduling - Proficient in EMR systems.
• Resolved patient inquiries swiftly - Enhanced clinic's operational efficiency.
• Streamlined project delivery, reducing process times by 20%, enhancing team productivity.
• Maintained 100% accuracy in patient record handling and scheduling.
• Trained staff on EMR systems, enhancing team competence and data handling.

• Steven Seefeldt, Sseefeldt@proactivework.com, 9797057560
• Dorothy Patterson, Dpatterson@proactivework.com, 9797057560