Dyshawntranette Hannah
Killeen
Summary
Efficient and detail-oriented administrative professional with 10 years of experience in customer service and stock management. Proven ability to oversee operations, maintain accountability, and manage schedules effectively. Demonstrated leadership as a Census Field Supervisor, overseeing teams of 15-20 personnel. Skilled in documentation, virtual training coordination, and utilizing various software tools to enhance operational efficiency. Seeking to leverage strong organizational skills in an administrative/clerical role.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Concentrix
08.2023 - Current
- 1. provides support for client products and services
- 2. handles customer inquiries via phone, chat, or email
- 3. resolves problems, processes orders, and offers additional services
- Remote
Stock Clerk
Skookum
11.2022 - 09.2024
- Administers the stock control plan ensuring continual accountability of government and company property in accordance with applicable government regulations or corporate policy is followed.
- Orders, receives, stores, maintains and issues supplies and equipment to support the daily Operations.
- Maintains supply accountability records. Perform serviceability inventories of materials and supplies and arranges disposal when surplus or Obsolete.
- Assists customers with turn in and issuing of government equipment.
Customer Service Representative
All Web Leads, Inc.
07.2021 - 08.2021
- Create and execute Zoom meeting for virtual training classes
- Manage trainee attendance and trainee schedules in scheduling software
- Documentation and reporting of all trainee activities
- Tracking of all Medicare Advantage carrier and AHIP certifications, E-Learning modules, RTS's, etc.
- Assist with virtual set up of company issued equipment
- Tracking and storage of all recorded training materials
- Perform miscellaneous job-related duties as assigned
- Remote
Census Field Supervisor
U.S. Census Bureau
03.2020 - 10.2020
- Timesheets and accountability
- Field Observations
- Responsible for at least 15-20 people
- Flexibility and alertness
Loan Processor
First National Bank of Texas
09.2019 - 12.2019
- Evaluating, authorizing approval, or deny applications for people or businesses.
- Act as a liaison between customers and financial institutions who assist qualified applicants in reacquisition in a timely manner.
- Build client/employee relationships
- Operate different software
- Answer incoming calls
Military- cargo specialist
U.S. Army
07.2014 - 08.2019
- As a Cargo Specialist the job required the following:
- Keep count of cargo
- Load and unload equipment onto a variety transporting vehicles such as watercrafts, boxcars, and aircraft
- Operate and maintain vehicles such as winches, cranes, and forklifts
- Packing and crating boxes of supplies for shipping
- Inspecting cargo for any damage
- Ensuring cargo is received in the designated location
Freelance Photographer
12.2016 - 01.2018
- Experience
- Planned and conducted a Blue Bonnet Photo shoot of three year old and one year old child
- Arranged a Christmas family photoshoot for a family of three
- Assembled beach Photoshoot of a mother and her two children
- Equipment
- Canon Rebel EOS T6
- Canon Photo Printer
- Neewer Background support system
- Set Management
- Equipment setup and take down
- Prepare photographs for print and publication
Education
Associate's degree - Science in business
Columbia Southern University
11.2022
HVAC/R
VTI
Phoenix, AZ12.2019
Cargo specialist
A.I.T.
Fort Eustis, VA12.2014
High School Diploma - undefined
Jacksonville, FL06.2014
Skills
- Clerical experience
- Transportation (4 years)
- Safe work practices
- Photography
- Teamwork (4 years)
- Microsoft Outlook
- Communications (10 years)
- Communication skills
- Customer service
- Typing
- Refrigeration
- Delivery driver experience
- Computer skills
- Mobile devices
- Organizational skills
- Microsoft Excel
- Warehouse experience
- Microsoft Access
- GPS
- Front desk
- Basic math
- QuickBooks
Timeline
Member Service Representative
Concentrix
08.2023 - Current
Stock Clerk
Skookum
11.2022 - 09.2024
Customer Service Representative
All Web Leads, Inc.
07.2021 - 08.2021
Census Field Supervisor
U.S. Census Bureau
03.2020 - 10.2020
Loan Processor
First National Bank of Texas
09.2019 - 12.2019
Freelance Photographer
12.2016 - 01.2018
Military- cargo specialist
U.S. Army
07.2014 - 08.2019
HVAC/R
VTI
Cargo specialist
A.I.T.
High School Diploma - undefined
Associate's degree - Science in business
Columbia Southern University