Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DZEMAIL ODZAKOVIC

Rochester

Summary

Dynamic and results-driven Operations Supervisor with over 6 years of experience at UPS, specializing in on-road operations, package dispatch, and team leadership. Proven track record in enhancing safety protocols, optimizing performance metrics, and fostering a culture of continuous improvement. Adept at managing Key Performance Indicators, coordinating end-of-day routines. Committed to driving operational excellence and delivering superior customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

PT Local Sort Supervisor

UPS
10.2018 - 10.2022
  • Supervise, train, develop, and holds work groups responsible for safety, production
    and attendance.
  • Set and maintain high standards for account productivity, accuracy,
    customer service, organization, communication, cooperation, and safety.
  • Provided innovative and effective leadership and cultivated a functional working relationship with all levels of personnel throughout the organization.

PT On-Road Supervisor

UPS
10.2022 - Current
  • Supervise daily performance of service providers, ensuring adherence to safety, service, and performance standards.
  • Conduct safety telematics reviews with drivers, addressing concerns and communicating findings to management.
  • Coordinate vehicle lineup and dispatch operations, optimizing load adjustments and route efficiency.
  • Monitor and update the GSHRMIS dashboard, ensuring compliance with safety regulations.
  • Manage labor cases and perform updates in Workday, maintaining accurate records.
  • Provide leadership and training to part-time center supervisors, ensuring task completion and skill development

Education

Associate of Science - Business Administration

Monroe Community College
Rochester, NY
05-2026

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • UPS Software & Systems: ODSe, GTS, Workday, Telematics SSP, GShrmis, MDA Dashboard
  • Dispatch Principles and On-Road Operations
  • Leadership & Team Development
  • Safety Compliance & Risk Management
  • Performance Analysis & KPI Management
  • Process Optimization

Certification

  • MDST
  • SDST
  • Day 4&5 DPS Training
  • ORSA

Languages

Croatian
Native or Bilingual

Timeline

PT On-Road Supervisor

UPS
10.2022 - Current

PT Local Sort Supervisor

UPS
10.2018 - 10.2022

Associate of Science - Business Administration

Monroe Community College

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