ERYCA BUCKNER
Jacksonville,United States
Summary
Qualified Customer Service with 13 years of experience. Skilled in supervising, leading, and directing tasks to achieve optimal productivity and results. Knowledge of prior positions developed an ability to balance high productivity with high quality as well as effectively managing personnel. Proficient in all aspects of facility operations, budgeting, organization, and management. Adept at motivating a team to meet goals and achieve exemplary productivity while maintaining high standards of quality.
Overview
15
15
years of professional experience
Work History
Local Sort Supervisor
UPS
08.2024 - Current
- Supervise and Train Employees: Provide guidance and mentorship to ensure the development and performance of employees
- Office Tasks: Perform administrative functions, including filing, typing, and utilizing computer systems
- Audits and Safety Reports: Conduct audits and reviews of safety protocols and reports to identify and address potential issues
- Safety Compliance: Ensure that employees adhere to safety regulations and procedures
- Resource Management: Optimize departmental resources to enhance output, accuracy, and efficiency
Hiring Manager
Best Buy
01.2010 - Current
- Customer care/ repair against(call center) and Inventory
- 2.5 yrs of handling large call volume in a remote setting, ensuring high levels of customer satisfaction through excellent service
- Providing solutions to customer issues w/ accounts, repairs and trouble shooting and scheduled services
- Managed onboarding, internal and external job posting, advertisements and communication
- Conducted phone and or/ in person interviews and selected qualified mission aligned applicant
- Conducted background checks and ensured compliance w/ Federal, state and local employment laws and regulations
- Managed a team of 10+ employees to meet sales goals by training, motivating, mentoring and providing feedback
- Managed the flow of products in and out of a retail store by daily, weekly inventory counts
- Assisted in the shipping and receiving of inventory in and out of the store
- Experience with MS office, excel, etc including Teams
- Call center software
Shift Lead
Walgreens
12.2023 - 10.2024
- Store Operations: Supervising store opening and closing procedures, managing cash registers, processing cash transactions, handling returns and voids, and maintaining optimal inventory levels
- Customer Service: Interacting with customers, resolving inquiries, and providing product recommendations
- Staff Management: Assigning tasks to team members, providing coaching and training, and mediating internal conflicts
- Inventory Control: Monitoring stock levels, receiving deliveries, rotating merchandise, and managing expiration dates
- Merchandising: Creating visually appealing displays, pricing products, and ensuring proper signage
- Compliance: Adhering to company policies and procedures, as well as safety guidelines
Facilities Coordinator
Foreign Policy Research Institute
01.2017 - 01.2019
- Directed, evaluated, set work plans for, and implemented improvement strategies for employees
- Administered day-to-day business functions to streamline operations and maximize productivity
- Oversaw pickup and delivery of mail and package deliveries, including packing, dispatching, and tracking
- Monitored and maintained copy room equipment & supplies
- Coordinated repairs with copier vendor as necessary
- Coordinated set-ups for new employee work areas (office/cube) prior to occupancy
- Prepared nameplate and provided starter supplies package
- Maintained stock of office supplies by processing employee requests and ordered replacement stock as needed
- Performed reception duties which include: smiling, greeting visitors and employees, answering phones, conference room scheduling, and various administrative functions
- Created/ posted job openings for employment and internships
- Also setting potential candidates up for interviews
- Managed, trained and coached employees and developed a work environment that promotes high motivation and customer satisfaction
- Oversaw mailroom staff
- Provided any assistance with any HR projects, Tax Department (personal property taxes) etc
Education
High School Diploma -
Oakton High School
Skills
- Administrative Functions
- Hiring/Onboarding
- Answering phones
- Customer care
- Excel
- Account management
- Mentoring
- Microsoft Office
- Microsoft Office Suite
- Repairs
- Sales goals
- Scheduling
- Shipping and receiving
- Supply Chain Management
- Troubleshooting
- Repair
Timeline
Local Sort Supervisor
UPS
08.2024 - Current
Shift Lead
Walgreens
12.2023 - 10.2024
Facilities Coordinator
Foreign Policy Research Institute
01.2017 - 01.2019
Hiring Manager
Best Buy
01.2010 - Current
High School Diploma -
Oakton High School