Dzemila Islamovic
Des Moines,IA
Summary
Proven healthcare professional with a strong background in patient care and phlebotomy, notably at Lifeserve Blood Center. Skilled in venipuncture and compassionate communication, I excel in high-pressure environments, ensuring patient comfort and adherence to infection control protocols. Demonstrated ability to improve patient satisfaction and team efficiency through effective collaboration and meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Phlebotomist
Lifeserve Blood Center
Des Moines, IA
09.2021 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
CNA
Mercy Rehabilitation Hospital
Clive, IA
08.2019 - 09.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
CNA
University Park Nursing & Rehabilitation
Des Moines, IA
07.2017 - 08.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA
Regency Nursing & Rehabilitation Centers
Norwalk, IA
03.2015 - 06.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Pre-nursing - Nursing
Des Moines Area Community College
Ankeny, IABachelors - Health Administration
Mercy College of Health Sciences
Des Moines, IASkills
- Venipuncture
- Order of draw
- Butterfly needle technique
- HIPAA Compliance
- Patient confidentiality
- Specimen labeling procedures
- Communication abilities
- Patient support
- Infection Control
- Quality Control
- Staff Management
- Time Management
- Multitasking Abilities
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
- Organizational Skills
- Finger Stick Method
- Decision-Making
- Task Prioritization
- Staff Training
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Dressing assistance
- Compassionate communication
- Reliable team player
- Bedside manner
- Mobility Assistance
- Documenting behaviors
- Inpatient Care
- Patient Assessments
- Healthcare ethics
Languages
Bosnian
Native or Bilingual
Timeline
Phlebotomist
Lifeserve Blood Center
09.2021 - Current
CNA
Mercy Rehabilitation Hospital
08.2019 - 09.2021
CNA
University Park Nursing & Rehabilitation
07.2017 - 08.2019
CNA
Regency Nursing & Rehabilitation Centers
03.2015 - 06.2017
Pre-nursing - Nursing
Des Moines Area Community College
Bachelors - Health Administration
Mercy College of Health Sciences