Dzenana Dakaj
Manalapan,NJ
Summary
LUXURY SALES PROFESSIONAL
Dynamic sales leader with a track record of building long-term client relationships. Able to generate millions in new revenues through in-depth monitoring of both customer and industry trends, continually refining sales methods, and supporting critical marketing and promotional efforts. Outstanding communicator with a passion for excelling in highly competitive environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Mattress Sales Specialist
Vispring Luxury Beds/The Clean Bedroom
01.2018 - Current
Mattress Shop Manager
ABC HOME
01.2013 - 01.2018
Linen Sales Specialist
ABC HOME
03.2000 - 01.2013
- Established 13-year track record of sales excellence, generating millions in revenues through 1-on-1 client relationship building and in-depth knowledge of company products
- Specialized in addressing unique client needs and fulfilling special orders within aggressive time frames
- Supported key marketing and promotional campaigns
- Managed all aspects of order taking and fulfillment, liaising with diverse in-house staff as needed and utilizing honed software skills
- Key Accomplishments:
- Delivered millions in annual sales through developing extensive client and designer base
- Specialized in addressing particular needs through luxury solutions spanning brands like Frette, Pratesi, Sferra, Society, Signoria, Kumi Kookoon, Kevin O’Brien, Yves Delorme, John Robshaw, and Matteo
- Displayed exceptional planning and organizational skills, managing all aspects of order taking and fulfillment as well as rapidly addressing client issues
- Built viable referral network of former customers and designers through email marketing campaigns, follow-up calls, Thank You notes and targeted promotions
- Recognized for developing a positive culture and consistently surpassing sales targets.
Education
High School Diploma -
Rubidoux High School
Riverside, CA06.1997
Skills
- Select Technical Proficiencies
- MS Excel
- MS Word
- AS/400
- Customer service
- Upselling and Cross Selling
- Client Relations
- Relationship Building
- Relationship selling
- Cash Handling
- Luxury Retail Experience
- Retail Floor Stocking
- Retail Merchandising
- Retail transactions
- Retail services
- Retail transactions processing
- Social media/Instagram
Timeline
Mattress Sales Specialist
Vispring Luxury Beds/The Clean Bedroom
01.2018 - Current
Mattress Shop Manager
ABC HOME
01.2013 - 01.2018
Linen Sales Specialist
ABC HOME
03.2000 - 01.2013
High School Diploma -
Rubidoux High School
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