E. Pascual
Schertz,TX
Summary
Dynamic professional with extensive expertise in loss prevention and asset protection, particularly with Big Lots Incorporated. Demonstrated success in policy development and inventory management, optimizing operational efficiency. Outstanding customer service capabilities paired with a strong aptitude for training and leading teams, achieving substantial enhancements in shrink control and compliance.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Retail Office Coordinator
Murdoch’s Ranch & Home Supply
San Marcos, TX
01.2025 - Current
- Verify cashier reports
- Prepare deposits and balance tills
- Process accounts receivable and tax exemptions
- Handle equipment warranties
- Process BOPIS and Online Orders
- Assist HR with forms
- Handgun, Long Gun, Footwear, Pet Care Certified
- ATF Form 4473 verification
- Perform various store duties
Lead Instructor
Kung Jung Mu Sul
Schertz, TX
01.2019 - Current
- Supervise two (2) Lead Assistant and three (3) Assistant Instructors
- Maintain student retention
- Teach to and oversee high standard of instruction
- Demonstration Team Head Coach
- Choreograph routines for demonstrations
- Coordinate events for demonstrations
Area Asset Protection Manager
Big Lots Incorporated
San Antonio, TX
01.2015 - Current
- Control Shrink in assigned Market (2 districts, 33 stores)
- Maintain partnership with District Team Leaders and Human Resources Leaders
- Train Operations on Asset Protection Programs
- Complete Audits to ensure policy and procedure compliance
- Conduct internal investigations
- Wrote Best Practices for Store of the Future remodels
Regional Loss Prevention Manager
Family Dollar
San Antonio, TX
01.2013 - 01.2015
- Control Shrink in assigned Region (240 stores)
- Maintain partnership with Operations and Human Resources
- Train Operations on Loss Prevention Programs
- Complete Audits to ensure policy and procedure compliance
- Conduct internal investigations
Regional Manager of Asset Protection
Whataburger Incorporated
San Antonio, TX
01.2008 - 01.2013
- Build Asset Protection Department
- Train operations on Asset Protection programs
- Evaluate physical security measures for restaurants
- Authored current Cash Handling Policy & Procedures
- Authored Stolen / False Identity Investigation Policy & Procedures
- Investigate internal theft cases
- Monitor internal theft cases of subordinate Regional Mangers of Asset Protection
- Complete Audits, Surveys, and visits
Supervisor
SAFE Management
Glendale, AZ
01.2007 - 01.2008
- Customer Service
- Supervised ten (10) team members in an assigned area during events
District Loss Prevention Manager
Big Lots Incorporated
Phoenix, AZ
01.2004 - 01.2008
- Partnered with District Sales Managers
- Co-authored Regional Shrink Impact Store Visit
- Authored Daily Loss Prevention Tips
- Conducted multi-district and regional training meetings
- Awarded Region DLPM of the Quarter Award for four quarters and Company Rising Star Award for 2004
Department Manager in Housewares and Bath Departments
Bed, Bath, and Beyond
Hawthorne, CA
01.2002 - 01.2004
- Ordered merchandise to achieve sales
- Merchandise product to maximize profitability
- Supervise subordinate associates
- Department Manager - Front End
- Conducted fraud prevention training for cashiers
- Supervised cashiers on the front end
- Customer Service
- Auditor for Inventory Team
- Key Carrying Department Manager - Receiving
- Received and processed merchandise
Loss Prevention Supervisor
The Home Depot
Torrance, CA
01.1996 - 01.2002
- Protected company assets
- Completed operational and safety audits
- Developed district cashier training program
- Department Manager
- Ordered merchandise to achieve sales
- Merchandise product to maximize profitability
- Front End Supervisor
- Achieved passing scores in operational audits
- Supervised cashiers on the front end
- Customer Service
Customer Service Associate
Montgomery Ward
Los Angeles, CA
01.1982 - 01.1996
- Processed customers’ credit card payments
- Customer Service
- Shoe Sales Associate
- Commission Shoe Sales
- Loss Prevention and Safety Manager
- Investigated and resolved internal theft cases
- Investigated and resolved external theft cases
- Supervised two (2) to six (6) Loss Prevention and Safety Specialists
- Group Loss Prevention and Safety Manager
- Supervised six (6) Loss Prevention and Safety Managers
Instructor
Torrance Tang Soo Do
Torrance, CA
01.1986 - 01.1991
- Teach to and oversee high standard of instruction
Personal Trainer
Bally’s Total Fitness
Torrance, CA
01.2001
- Work with clients to reach their fitness goals.
Field Supervisor
Meteor Security and Investigations
Gardena, CA
01.1984
- Supervised Security Officers
- Liaison between client and company
Education
High School Diploma -
Nathaniel Narbonne High School
Torrance, CAAssociates of Arts Degree - Administration of Justice
Los Angeles Harbor College
Harbor City, CASkills
- Cash handling and fraud prevention
- Inventory management and loss prevention
- Policy development
- Customer service
Specialized Training
- Interview & Interrogation Techniques, Certified Forensic Interviewer (inactive), Wicklander – Zulawski & Associates
- LSI Scan, Laboratory of Scientific Interrogation, Inc.
- Level II PSP, Texas Department of Public Safety
- Level III PSP, in progress, Texas Department of Public Safety
- Seller Training Certification, Texas Alcoholic Beverage Commission
- 4-H Rifle Coach
Additional Employment Experience
- Kung Jung Mu Sul – Schertz, Lead Instructor, Schertz, TX, 01/01/19 to Present, Supervise two (2) Lead Assistant and three (3) Assistant Instructors, Maintain student retention, Teach to and oversee high standard of instruction, Demonstration Team Head Coach, Choreograph routines for demonstrations, Coordinate events for demonstrations
- Bally’s Total Fitness, Personal Trainer, Torrance, CA, 01/01/01 to 12/31/01, Work with clients to reach their fitness goals.
- Torrance Tang Soo Do, Instructor, Torrance, CA, 01/01/86 to 12/31/91, Teach to and oversee high standard of instruction
Affiliations
- Martial-arts Training in Korean Martial Arts
- Korean Martial-Arts Instructor for Teen/Adults
Certification
- CFI Certification
Accomplishments
- 3rd Degree Black Belt in Kung
- 3rd Degree Black Belt in Tung Su Do
Timeline
Retail Office Coordinator
Murdoch’s Ranch & Home Supply
01.2025 - Current
Lead Instructor
Kung Jung Mu Sul
01.2019 - Current
Area Asset Protection Manager
Big Lots Incorporated
01.2015 - Current
Regional Loss Prevention Manager
Family Dollar
01.2013 - 01.2015
Regional Manager of Asset Protection
Whataburger Incorporated
01.2008 - 01.2013
Supervisor
SAFE Management
01.2007 - 01.2008
District Loss Prevention Manager
Big Lots Incorporated
01.2004 - 01.2008
Department Manager in Housewares and Bath Departments
Bed, Bath, and Beyond
01.2002 - 01.2004
Personal Trainer
Bally’s Total Fitness
01.2001
Loss Prevention Supervisor
The Home Depot
01.1996 - 01.2002
Instructor
Torrance Tang Soo Do
01.1986 - 01.1991
Field Supervisor
Meteor Security and Investigations
01.1984
Customer Service Associate
Montgomery Ward
01.1982 - 01.1996
High School Diploma -
Nathaniel Narbonne High School
Associates of Arts Degree - Administration of Justice
Los Angeles Harbor College