E Wotherspoon
Las Cruces
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Team Leader Manager
Whataburger Restaurants L&c
Las Cruces, NM
01.2024 - Current
- Supervised team operations to ensure adherence to quality and service standards.
- Trained new employees on customer service protocols and operational procedures.
- Implemented scheduling strategies to optimize staff efficiency during peak hours.
- Coordinated with management to develop training programs enhancing employee skills and engagement.
Team Member
Chik-Fil-A
Las Cruces, NM
08.2023 - 01.2024
- Collaborated with team members to maximize productivity and efficiency.
- Looked for ways to go above and beyond job requirements.
- Maintained clean and organized workstations, contributing to a positive dining experience for guests.
Customer Service Representative
TLC Associates
Las Cruces, NM
01.2023 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Team Member
Whataburger
Las Cruces, NM
06.2020 - 07.2022
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Upheld high standards of productivity and quality in operations.
- Addressed customer needs, responding to specific requests.
Education
High School Diploma -
Alma D'arte Charter High School
Las Cruces, NM05.2020
Skills
- Quality Inspections
- Continuous Development
- PPE Compliance
- Product Knowledge
- Willingness to Learn
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Flexible Schedule
- Money Handling
- Cash Handling
- Complaint Resolution
- Workplace Safety
Timeline
Team Leader Manager
Whataburger Restaurants L&c
01.2024 - Current
Team Member
Chik-Fil-A
08.2023 - 01.2024
Customer Service Representative
TLC Associates
01.2023 - 04.2023
Team Member
Whataburger
06.2020 - 07.2022
High School Diploma -
Alma D'arte Charter High School