Emily Maurer
Manager
Pottstown,PA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in communication, multitasking, and project management. Talented leader with an analytical approach to development.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Flight Service Duty Manager
American Airlines
Philadelphia, PA
11.2021 - Current
- Acts as the liaison with local and system departments such as IOC, Control Center Tower, Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
- Oversees daily Flight Service base operation's
- Oversees Flight Attendant reliability by taking the lead role in dependability engagement, communication, & accountability
- Handles operational events and proactively deploys Flight Service Management for crew assistance
- Handles flight delay mitigation based on priority of engagement and operational impact
- Reviews future flights and checks for potential crew misconnects
- Assists with duties, such as delay investigations, customer complaints, and daily and monthly reports pertaining to operational activities
- Implements company and FAA policies as well as ensuring established guidelines are followed and enforced
- Coordinates with Daily Operation at headquarters to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support
- Works in a fast pasted deadline driven environment as first point of contact regarding crew events that may impact operational performance and reliability
- Conducts coaching and counseling with Flight Attendants as appropriate
- Assists with Flight Attendant reasonable cause drug and alcohol testing.
Flight Service Coordinator
American Airlines
Philadelphia, PA
08.2021 - 11.2021
- Working in the Crew Service Center interacting with flight attendants by coordinating a resolving inquiries
- Respond to flight attendant inquires in person, by phone, and email
- File documents, expense reimbursement, and other important documents
- Handles mail and FedEx
- Assist Duty Managers with operation and/or runs operation in their absence
- Coordinates with Daily Ops, Control Center, Customer Care, and Crew Scheduling regularly
- Completes special assignments
- Maintains and distribute essential international travel paperwork
- Maintains the e-board
- Member of the tablet committee and provides tech support at Crew Service Center
- Assists flight attendants coordinate parking and crew IDs
- Optimized supply levels to keep stock of office and Flight Attendant supplies
Benefit Specialist
CVS Health
Bethlehem, PA
02.2021 - 08.2021
- Determine and understand the coverage provided under health plans
- Efficiently use multiple systems and screens to obtain and record information
- Review claims information to determine the nature of a member's illness or injury
- Identify claim cost management opportunities Make claim payment decisions
Flight Attendant
Frontier Airlines
Philadelphia, Trenton, NJ
11.2019 - 02.2021
- Ensures cabin safety and security during all phases of flight, including boarding and deplaning
- Provides emergency medical assistance Identify, document, and analyze cabin maintenance issues and report issues to pilots
- Resolve passenger issues during flights, including disorderly passengers
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
Sales Associate
Orangetheory Fitness
North Wales, PA
08.2017 - 10.2019
- Sales – selling memberships, contacting potential clients, updating memberships, email correspondence, processing payments and balancing the front desk cash drawer
- Dedicated to the early shift – 5am to midday
- Responsibilities include – checking members in, scheduling appointments, answering phones, and keeping the front desk and lobby clean and organized
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Bachelor of Science - Psychology
Gwynedd Mercy University
Gwynedd Valley, PA 08.2015 - 05.2019
Skills
Sales
Communication
Customer Service
Leadership
Teamwork
Project Management
Multi-tasking strength
Critical Thinking
Social Media
Networking
Professional demeanor
Timeline
Flight Service Duty Manager
American Airlines
11.2021 - Current
Flight Service Coordinator
American Airlines
08.2021 - 11.2021
Benefit Specialist
CVS Health
02.2021 - 08.2021
Flight Attendant
Frontier Airlines
11.2019 - 02.2021
Sales Associate
Orangetheory Fitness
08.2017 - 10.2019
Bachelor of Science - Psychology
Gwynedd Mercy University
08.2015 - 05.2019