Michelle Delgado

Developing and implementing transportation plans and strategies to optimize routes, reduce cost, and improve efficiency. Collaborating with internal and external partners to coordinate transportation activities and ensure smooth operation. Responsible to inquires and resolving transportation related issues via emails, ensure clear and affective communication. reporting and analysis: Generating transportation reports and analyzing analyzing data from TMS and powerBI to trends and making data-driven decisions to improve transportation efficiency. Gather information from SAP to generate excel late report and find area of improvements. excel

Oversaw the dispatching of 15 drivers in order to meet daily delivery deadlines. Schedule truck drivers, best traffic route, and ideal delivery windows and time frames as necessary. Track drivers speed and location on Peoples net. Input daily trips and trailers information into computer system Trans fright. Provided excellent customer service to people who called the company's call center for help and support.

Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service. Run daily reports for transportation supervisors. Handle incoming calls, inquiries, tracking, and data entry. Ensure that the Drivers Check in and out is completed and BOL information is correct and signed. Schedule delivery for live unload, drop and hook using Schedule 2.0 system. File all paperwork and email clients proof of POD