Riley Marshall
Customer Service Advocate
Tampa,FL
Summary
I am a purpose driven and goal oriented young professional with an affinity for social advocacy. I have a strong background in customer support and administrative operations. I feel that my career aspirations and technical savvy nature gives me a competitive edge.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Customer Advocate
Auto Club Group, AAA
10.2021 - 01.2022
- Polished multi – tasking skills such as asking open and close ended questions, taking information, and typing information into a database.
- Learned and memorized multiple different databases, including the use of SalesForce.
- High call volume environment, verbal communication, computer literacy, typing, and data analysis/entry skills being critical to job performance.
- Memorized multiple package options for customers.
- Resolved customer account and service issues with knowledgeable support.
Front Desk Sales Associate
Massage Envy
Clearwater, FL
04.2021 - 07.2021
- Managed schedules for up to 15 massage therapists averaging 300 clientele per week.
- Prepared massage and esthetician rooms for clientele and employees.
- Took personal information into online databases for company use.
Crew Member
Taco Bell
Warrensburg, MO
08.2019 - 12.2019
- Memorized 40+ menu items and costs.
- Assisted team in drive thru to help meet company time and quality goals.
- Multi-tasked by taking orders, taking payment from customers, and fulfilling orders at the window.
Hostess
Raging Bull Steakhouse
Warrensburg, MO
01.2019 - 07.2019
- Managed hostess functions such as greeting and seating guests, organizing specific requests, accommodating servers workload, and continuously interacting with guests to ensure positive experience.
- Memorized 40+ menu items.
- Developed leadership, time management, multi-tasking, and scheduling type skills.
Education
High School Diploma -
Warrensburg High School
Warrensburg, MO 08.2016 - 02.2020
Florida Facial Skincare Licensure -
Beauty And Health Institute
Tampa, FL 04.2021 - 07.2022
Skills
Typing 75wpm
Communication skills
CPR/First Aid certified
People skills
Problem solving
Proficient in Microsoft programs
Clerical knowledge
Quick learner of administrative programs
Accomplishments
- Received 2nd place award for debate and forensics at a district wide event.
- Volunteer thru Tampa Bay Planned Parenthood.
- Multiple recommendations and positive reviews received during my time at The Auto Club Group for providing exceptional service to members.
- Fostered multiple pets thru Pawsitive Tails Animal Rescue to help them find forever homes.
Timeline
Customer Advocate
Auto Club Group, AAA
10.2021 - 01.2022
Florida Facial Skincare Licensure -
Beauty And Health Institute
04.2021 - 07.2022
Front Desk Sales Associate
Massage Envy
04.2021 - 07.2021
Crew Member
Taco Bell
08.2019 - 12.2019
Hostess
Raging Bull Steakhouse
01.2019 - 07.2019
High School Diploma -
Warrensburg High School
08.2016 - 02.2020