Amanda Acevedo
Kissimmee,FL
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
16
16
years of professional experience
Work History
Owner/Creator
A and Z Boutique LLC
Kissimmee, Florida
01.2013 - Current
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and creation of operational procedures and workflow planning.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Uber Driver
Uber
Kissimmee, FL
01.2020 - 09.2024
- Interacted with customers and furnished necessary details on the ridesharing service.
- Ensured passenger safety by enforcing the use of seat belts and maintaining compliance with traffic laws.
- Ensured the tidiness of vehicle surfaces inside and out by regularly carrying out tasks such as vacuuming, window washing, and refilling fuel when necessary.
- Provided timely communication and assistance to customers through phone and text message.
- Demonstrated courteousness and provided guidance on local attractions to enhance overall trip experience.
- Effectively displayed exceptional time management abilities through punctual arrival at pickup locations, demonstrating reliable and efficient work ethic.
Hairwrappper
Earthco
Kissimmee, FL
04.2008 - 07.2017
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
Photography Studio Manager
Sears Portrait Studio
Orlando, Florida
09.2010 - 04.2013
- Organized daily operations of the portrait studio, such as scheduling appointments and managing inventory.
- Supervised a team of photographers and other staff members in providing exceptional customer service.
- Created attractive displays to showcase products and services in the studio.
- Ensured that all equipment was properly maintained and serviced regularly.
- Managed client relations by responding to inquiries in a timely manner.
- Conducted regular photo shoots with clients, ensuring quality results were achieved within budget parameters.
- Assisted with training new staff members on photography techniques, customer service standards and safety protocols.
- Monitored online reviews and feedback from customers to improve services provided by the studio.
- Resolved any customer complaints quickly and efficiently to ensure their satisfaction.
- Provided guidance on selecting poses, clothing choices and backgrounds for each portrait session.
- Advertised upcoming sessions through digital media platforms to reach potential customers.
Education
Associate of Science - Veterinary Technology
PennFoster
Online10-2010
Skills
- Relationship Building
- Sales management
- Consulting
- Verbal and written communication
- Customer Relations
- Client Service
- Product and service knowledge
- Sales Growth
- Microsoft Office expertise
- Customer Relationship Management (CRM)
- Money Handling
- Proficient Computer Skills
- Customer Calls and taking messages
- Typing 75WPM
Languages
Spanish
Limited
References
References available upon request.
Timeline
Uber Driver
Uber
01.2020 - 09.2024
Owner/Creator
A and Z Boutique LLC
01.2013 - Current
Photography Studio Manager
Sears Portrait Studio
09.2010 - 04.2013
Hairwrappper
Earthco
04.2008 - 07.2017
Associate of Science - Veterinary Technology
PennFoster