Stephanie Love
Fort Wayne,IN
Summary
Dynamic small art and craft business owner and certified massage therapist with a proven track record in enhancing client satisfaction and brand visibility. Skilled in project management and customer relations, I successfully implemented marketing strategies that boosted online and in person engagement. Experienced in creating art and home decor, I thrive on building relationships and delivering exceptional service and products.
Overview
19
19
years of professional experience
Work History
Owner/Creator
Self/Love In Color Designs
02.2020 - Current
- Developed creative design concepts for custom products, enhancing client satisfaction and brand visibility.
- Managed end-to-end production processes, ensuring quality control and timely delivery of projects.
- Implemented inventory management systems to streamline operations and reduce costs.
- Established effective marketing strategies, increasing online presence and customer engagement.
- Managed day-to-day business operations.
- Conducted market research to identify trends, informing product development and positioning strategies.
- Creating art through paint, clay, and other textiles
Certified Massage Therapist
Self-employed
01.2009 - Current
- Provided therapeutic massage services to enhance client well-being and alleviate pain.
- Customized treatment plans based on individual needs and health conditions.
- Utilized various massage techniques, including Swedish and deep tissue, to promote relaxation.
- Maintained accurate records of client sessions and progress for continuity of care.
Customer Service Representative
Leggett and Platt
04.2007 - 03.2009
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring timely delivery to customers.
- Maintained comprehensive knowledge of product features to assist customers effectively.
- Trained new team members on company policies and customer service best practices.
- Collaborated with cross-functional teams to improve service delivery protocols.
Education
Associate of Applied Science - Medical Massage Therapy
Davenport University
Grand Rapids, MI05-2009
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner/Creator
Self/Love In Color Designs
02.2020 - Current
Certified Massage Therapist
Self-employed
01.2009 - Current
Customer Service Representative
Leggett and Platt
04.2007 - 03.2009
Associate of Applied Science - Medical Massage Therapy
Davenport University