Sheena Bryner
Healy,AK
Summary
Achieved high levels of customer satisfaction through dedicated service and proactive problem resolution.
Delivered consistent results by fostering collaborative relationships with team members and customers.
Contributed to the overall growth of the organization by applying innovative solutions and enhancing team effectiveness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Airbnb Property Manager/Cleaner
Hannah Filardi & John Ross
05.2022 - 09.2025
- Cleaning and maintaining the property. Preparing all units for current and upcoming reservations.
- Implemented maintenance schedules, enhancing property condition and minimizing tenant complaints.
- Oversaw daily operations of multiple residential properties, ensuring tenant satisfaction and compliance with regulations.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Assistant Store Manager
Vitus
06.2024 - 04.2025
- Greeting and assisting customers, maintaining inventory of all products, high volume cash handling, opening and closing procedures, monitoring and maintaining all equipment, cleaning and organization of the store and storage rooms. Training new staff. Product ordering. Bi-weekly schedule for all staff.
Office Manager
New Wave Adventures
07.2021 - 09.2023
- Providing exceptional customer service to each guest, answering any and all questions and concerns with empathy. Answering phone calls and e-mails in a timely manner. Scheduling new reservations and updating previously made reservations. Coordinating and updating multiple schedules daily. Maintaining inventory in retail store, ordering and restocking as necessary. Interviewing and hiring for all office staff.
FOH Server
Totem
09.2019 - 07.2021
- A year-round casual café with higher volume during the summer and more of a local clientele during the winter months which features mainly burgers, sandwiches, pasta and pizza on their menu.
- Handled cash transactions accurately while maintaining compliance with financial policies.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
Seasonal Cocktail Server
Yukon
05.2019 - 09.2019
- A year-round bar that features live bands on the weekends all summer long with its patron ranging from the younger barely of age to drink crowd all the way through the 80-year-old long time regular you can almost always find sitting at the end of the bar.
- Delivered prompt and attentive service in fast-paced cocktail environment.
- Maintained extensive knowledge of drink recipes and menu offerings.
- Managed cash transactions efficiently while ensuring accuracy in payments.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
Seasonal Bartender
Seasalt
05.2019 - 09.2019
- Alaskans approach on fine dining in a casual atmosphere. This restaurant featured a full-service bar with a limited menu of small plates and a full menu focusing on Alaskan specialties offered in the dining room and a patio that overlooks Resurrection Bay.
- Crafted innovative cocktails using fresh ingredients and seasonal flavors.
- Managed high-volume bar operations, ensuring timely service and customer satisfaction.
- Developed drink specials based on customer feedback and market trends.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Handled cash transactions accurately, balancing registers at the end of shifts.
- Implemented inventory management practices to reduce waste and optimize stock levels.
Front Server
Don & Charlie’s
10.2016 - 04.2019
- A Scottsdale and Spring Training staple for over 40 years. Don & Charlie’s was a high volume upscale fine dining atmosphere serving delicious comfort food while surrounded by sports memorabilia that lined the walls.
- Delivered exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Resolved customer complaints promptly, contributing to positive guest feedback and loyalty.
- Mentored junior servers, sharing best practices to elevate team performance and service quality.
- Participated in regular team meetings and provided valuable input on ways to improve overall restaurant operations.
- Increased repeat business through personalized attention given to each guest''s preferences and requests.
- Processed payments accurately, utilizing various forms of payment methods while maintaining strict cash handling procedures.
- Boosted restaurant sales by upselling menu items and suggesting daily specials.
Server & Bartender
Village Tavern
10.2014 - 10.2017
- A small corporate chain with locations stretching from coast to coast. Village Tavern is a scratch kitchen with a full bar offering craft cocktails, wine & beer from all over the world.
- Delivered exceptional customer service in high-volume dining environment, enhancing guest satisfaction.
- Assisted in inventory management, tracking supplies to reduce waste and optimize ordering processes.
- Developed rapport with regular customers, fostering loyalty through personalized service experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Crafted and served a diverse range of cocktails, ensuring consistency and quality in every drink.
- Managed inventory levels for spirits and mixers to reduce waste and optimize stock usage.
- Developed seasonal drink menus, incorporating customer feedback to drive sales and satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Associate of Applied Science - Nursing
MSU - West Plains
West Plains, MOSkills
Over 20 years experience in food and beverage as a server and bartender Good time-management with the ability to problem solve independently or as a team member during high stress, high volume situations while maintaining integrity with a high level of satisfaction of service provided
Customer service-focused
Administrative support
Adaptable
Skilled multi-tasker
Data entry
Administrative leadership
Certification
- AK Food Handlers Expires Oct 2026
- AK TAPS Certification Expires Oct 2026
- AK Marijuana Handlers Expires Dec 2026
JOB SPECIFIC DUTIES
- SERVER
- Greeting guest in a timely manner
- Extensive menu knowledge for answering questions efficiently
- Suggestive upselling
- Correctly taking all orders and communicating specific requests to the kitchen
- Maintaining a clean work space and section on the floor
- Cash handling
- Fluent with most POS
- Basic knowledge with beer, wine and spirits to communicate and answer questions effectively
- BARTENDER
- Extensive beer, wine and spirits knowledge and food menu knowledge.
- Preparing bar drinks and service drinks efficiently and correctly in a timely manner
- Communicating any out-of-stock items with restaurant staff
- Providing efficient and friendly service to bar guest while maintaining the bar and all incoming drink orders
- Creating daily drink specials
Timeline
Assistant Store Manager
Vitus
06.2024 - 04.2025
Airbnb Property Manager/Cleaner
Hannah Filardi & John Ross
05.2022 - 09.2025
Office Manager
New Wave Adventures
07.2021 - 09.2023
FOH Server
Totem
09.2019 - 07.2021
Seasonal Cocktail Server
Yukon
05.2019 - 09.2019
Seasonal Bartender
Seasalt
05.2019 - 09.2019
Front Server
Don & Charlie’s
10.2016 - 04.2019
Server & Bartender
Village Tavern
10.2014 - 10.2017
Associate of Applied Science - Nursing
MSU - West Plains