Colton Metcalf
Ferguson Enterprises LLC
Fort Worth,TX
12
years of professional experience
Branch Manager for supply house plumbing/hvac trade. understanding material price changes and key market trends
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Branch Manager
1 Year 4 Months- Developed and implemented efficient inventory management systems to optimize stock levels.
- Led branch operations to enhance customer satisfaction and drive sales growth.
- Trained and mentored team members, fostering a culture of continuous improvement.
- Streamlined operational processes, reducing overhead costs while maintaining service quality.
- Ensured compliance with safety regulations and company policies throughout the branch.
Senior Commercial Sales Associate
2 Years 6 Months- Developed and maintained relationships with key customers to drive sales growth.
- Handled logistical time windows for orders being delivered on time/finding alternative form of delivery
- understanding customer needs to fulfill orders at a quick pace
- Analyzed market trends to identify opportunities for product expansion.
Branch Manager
4 Years 5 Months- Led branch operations, ensuring adherence to company policies and compliance standards.
- Developed and implemented strategic sales initiatives to drive revenue growth and customer engagement.
- Mentored staff on best practices for customer service, improving satisfaction ratings across all service channels.
- Analyzed market trends to identify opportunities for expansion, enhancing competitive positioning within the industry.
Counter Sales Representative
3 Years 2 Months- Managed customer inquiries and provided product information to enhance service quality.
- Processed sales transactions efficiently using point-of-sale systems to ensure accuracy.
- Assisted in inventory management and restocking to maintain optimal stock levels.
- Collaborated with team members to identify opportunities for process improvements.
- Developed strong customer relationships, leading to increased repeat business and loyalty.
- Implemented strategies to reduce wait times, improving overall customer satisfaction scores.
Delivery Driver
7 Months- Operated delivery vehicles efficiently, ensuring timely and accurate deliveries to customers.
- Maintained compliance with safety regulations and company policies during transportation activities.
- Managed daily route planning to optimize delivery schedules and reduce fuel consumption.
- Communicated effectively with dispatchers to coordinate pickups and address customer inquiries.
Skills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Attention to detail
Excellent work ethic
Relationship building and management
Team supervision
Coaching and mentoring
Strong team-builder
Timeline
Branch Manager
Ferguson Enterprises LLC
04.2025 - CurrentRead More
Senior Commercial Sales Associate
Ferguson Enterprises LLC
09.2022 - 03.2025Read More
Branch Manager
Ferguson Enterprises LLC
04.2018 - 09.2022Read More
Counter Sales Representative
Ferguson Enterprises LLC
02.2015 - 04.2018Read More
Delivery Driver
Ferguson Enterprises LLC
07.2014 - 02.2015Read More