Panna Malik
Garfield ,NJ
Summary
Seasoned Senior Account Manager with a background in customer service and proven track record in managing large scale accounts. Skilled at cultivating strong client relationships, driving revenue growth, and resolving complex issues in fast-paced environments. Also adept in strategic planning and team leadership. Successfully led teams towards sustained business growth, maintaining high levels of customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Senior Account Manager/Data Entry
Haydon Corp
Wayne, NJ
05.2019 - 08.2024
- Managed and advanced sales for multiple national accounts, including Nefco, White Cap, Anvil, and Fastenal, to meet end-of-month/end-of-year quota.
- Assisted the VP of Sales/Marketing by attending meetings and traveling nationally to establish and enhance client relationships, while driving sales growth.
- Maintained close communication with senior management including VP of Sales, VP of Production to ensure prompt updates and critical matters
- Successfully met quotas by actively partnering with colleagues across different departments
- Oversaw billing procedures, concurrently training and guiding a team of three individuals.
- Served a crucial role in resolving billing errors through accurate reporting and effective credit/invoice processing
- Efficiently processed orders for struts, fittings, and rooftops in TX, CA, and NJ plants through the use of Macola, ERP, and EDI systems.
- Provided in-depth PowerPoint training on managing Haydon products to three team members, enhancing their ability to handle various account complexities over the span of two years.
- Utilized separate spreadsheets to quote and track orders for different clients on strut, fittings, and hardware.
- Conducted multiple candidate interviews for sales team recruitment process
- Streamlined RMA handling process.
Customer Relations Representative
J&J International
West Caldwell, NJ
09.2016 - 05.2019
- Handled 50+ inbound/outbound calls daily
- Utilized multiple systems to identify defective part(s) on Samsung products and sent out replacements.
- Frequently attended meetings and provided input on methods to increase company sales.
- Seized opportunities to upsell products and became the top-selling agent for 2 years.
- Resolved customer complaints in a timely manner.
Education
Bachelor of Science - Business Administration
Ramapo College of New Jersey
Mahwah, NJ05-2026
High School Diploma -
HARP Academy
Paterson, NJ07-2014
Skills
- Bilingual - English and Bengali
- Team Leader
- Product Knowledge
- Active Listener
- Problem Solver
- Team Player
- Computer Skills
- Multi Tasking
- Outgoing Personality
- Organizational Skills
- Adaptable
Languages
English
Professional
Bengali
Professional
Timeline
Senior Account Manager/Data Entry
Haydon Corp
05.2019 - 08.2024
Customer Relations Representative
J&J International
09.2016 - 05.2019
Bachelor of Science - Business Administration
Ramapo College of New Jersey
High School Diploma -
HARP Academy
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