Natasha Molina
Gastonia,NC
Summary
My goal is to obtain a position as a Data Entry Processor with a great company. I'm highly organized and detail oriented with 1 successful year of experience in data organization. I'm a dedicated team member with high attention to detail and strong organizational skills. I look forward to new experiences and working hard and completing tasks to the best of my ability. Assisted in the development and implementation of data entry processes and procedures. Developed data entry standards for accuracy and quality assurance. Reviewed data for accuracy and completeness and corrected errors. Monitored and maintained data entry logs and records. Communicated any discrepancies or issues to the supervisor.
Overview
9
9
years of professional experience
Work History
Data Entry Customer Service
A Ma Maniere
Charlotte, NC
01.2024 - 02.2024
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Maintained database by entering new and updated customer and account information.
- Created spreadsheets to track data entries.
- Followed up on pending tasks until completion.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Provided technical support via live cha or email.
- Resolved customer complaints quickly and efficiently while ensuring satisfaction.
- Assisted with troubleshooting issues related to product usage or account setup via chat or email.
- Monitored performance of all channels including email, chat, and social media platforms.
- Maintained records of all conversations with customers in the company's database system.
- Developed scripts for email campaigns to ensure consistent message delivery.
- Created reports on customer feedback metrics such as response time, resolution rate, and average handle time.
PSE
United States Postal Service
Gastonia
05.2023 - 12.2023
- Excelled in customer service and sales by providing efficient, knowledgeable and friendly service to customers
- Answered customers inquiries, assisted with resolving customers complaints and ensured customers satisfaction
- Assisted with training and coaching new staff members
- Developed and maintained a strong working relationship with coworkers
- Sort outgoing and/ or incoming mail using automated equipment
- Provide services at public window for non-financial transactions.
City Carrier
United States Postal Service
Spartanburg
03.2022 - 04.2023
- Gained extensive knowledge of local streets, addresses and landmarks to accurately deliver mail
- Delivered mail to businesses and residences in a timely and efficient manner
- Followed USPS guidelines and regulations when delivering mail and packages
- Handled customer inquiries and complaints regarding mail
- Assisted customers in obtaining proper documentation for international mail.
Data Entry Processor
Confidental Company
Indianapolis
07.2015 - 09.2016
- Managed a high-volume data entry process of customer data into various computer programs
- Developed and improved data entry process to increase accuracy and efficiency
- Developed and maintained data entry procedures and policies
- Prepared reports based on data entry
- Maintained database integrity through data entry accuracy checks and audits
- Assisted in the development of data entry procedures manuals and training materials
- Developed and monitored data entry quality control system
- Typed correspondence, reports, text, and other written material from rough draft.
Education
High School Diploma -
Lawrence North
06-2014
Skills
- Customer service
- Time management
- Communication skills
- Microsoft excel
- English
- Microsoft word
- Bilingual
- Verifying Data Accuracy
- Collecting Information
- Word Processing
Languages
- Spanish
- English
Languages
Spanish
Professional
Timeline
Data Entry Customer Service
A Ma Maniere
01.2024 - 02.2024
PSE
United States Postal Service
05.2023 - 12.2023
City Carrier
United States Postal Service
03.2022 - 04.2023
Data Entry Processor
Confidental Company
07.2015 - 09.2016
High School Diploma -
Lawrence North
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