Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Work Availability
Timeline
Barista

Shanae Hawkins

Rock Hill,SC

Summary

Data Accuracy Specialist with a proven track record at Asurion, recognized for enhancing service operations through meticulous data entry and strong customer relationship management. Achievements include substantial improvements in customer satisfaction and operational efficiency, demonstrating adaptability and a commitment to excellence.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Data Entry Customer Service

Asurion
Rock Hill, SC
03.2022 - 09.2024
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Analyzed and processed current data records to provide detailed reports.
  • Prepared source data by compiling necessary documents, files and information at start of each new project.
  • Updated and maintained customer information accurately in the database.
  • Entered and verified customer data to ensure up-to-date records.
  • Processed customer information efficiently to support service operations.

Dietary Aide/Cook/kitchen Assistant manager

Honor Health Rehabilitation Hospital
Scottsdale, AZ
08.2017 - 09.2020
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders
  • Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
  • Balance receipts and payments in cash registers
  • Order items needed to replenish supplies
  • Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment
  • Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses
  • Set up dining areas for meals and clear them following meals
  • Replenish foods at serving stations
  • Carve meat
  • Deliver orders to kitchens, and pick up and serve food when it is ready
  • Brew coffee and tea, and fill containers with requested beverages
  • Add relishes and garnishes to food orders, according to instructions
  • Arrange reservations for patrons of dining establishments

Customer Service Representative work from home

Sprint
Washington, DC
05.2015 - 06.2017
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Responded to customer requests for products, services and company information
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Educated customers on promotions to enhance sales
  • Regularly exceeded daily sales and product add-on quotas
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Evaluated account and service histories to identify trends, using data to mitigate future issues

Customer Service Representative work from home

AT&T
New York, NY
10.2013 - 05.2015
  • Educated customers on promotions to enhance sales
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Maintained organized checkout area and swept floors and emptied trash cans
  • Assisted customers with locating and choosing merchandise in any store department
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Assisted customers by answering questions and fulfilling requests

A.B.M Security

National Beef
Liberal, KS
02.2011 - 09.2013
  • Inspect, test, or measure materials, products, installations, or work for conformance to specifications
  • Measure dimensions of products to verify conformance to specifications, using measuring instruments such as rulers, calipers, gauges, or micrometers
  • Record inspection or test data, such as weights, temperatures, grades, or moisture content, and quantities inspected or graded
  • Mark items with details such as grade or acceptance-rejection status
  • Notify supervisors or other personnel of production problems
  • Discard or reject products, materials, or equipment not meeting specifications
  • Analyze test data, making computations as necessary, to determine test results
  • Clean, maintain, calibrate, or repair measuring instruments or test equipment, such as dial indicators, fixed gauges, or height gauges
  • Read dials or meters to verify that equipment is functioning at specified levels
  • Remove defects, such as chips, burrs, or lap corroded or pitted surfaces
  • Write test or inspection reports describing results, recommendations, or needed repairs
  • Check arriving materials to ensure that they match purchase orders, submitting discrepancy reports as necessary
  • Compare colors, shapes, textures, or grades of products or materials with color charts, templates, or samples to verify conformance to standards
  • Fabricate, install, position, or connect components, parts, finished products, or instruments for testing or operational purposes
  • Position products, components, or parts for testing
  • Inspect or test raw materials, parts, or products to determine compliance with environmental standards
  • Stack or arrange tested products for further processing, shipping, or packaging
  • Weigh materials, products, containers, or samples to verify packaging weights or ingredient quantities
  • Interpret legal requirements, provide safety information, or recommend compliance procedures to contractors, craft workers, engineers, or property owners
  • Compute usable amounts of items in shipments
  • Administer tests to assess whether engineers or operators are qualified to use equipment
  • Disassemble defective parts or components, such as inaccurate or worn gauges or measuring instruments

Lead Prep/ Expo

Genghis Grill
Lubbock, TX
03.2007 - 12.2010
  • Prepare and place meat cuts and products in display counter, so they will appear attractive and catch the shopper's eye
  • Prepare special cuts of meat ordered by customers
  • Cut, trim, bone, tie, and grind meats, such as beef, pork, poultry, and fish, to prepare meat in cooking form
  • Estimate requirements and order or requisition meat supplies to maintain inventories
  • Supervise other butchers or meat cutters
  • Receive, inspect, and store meat upon delivery, to ensure meat quality
  • Record quantity of meat received and issued to cooks and/or keep records of meat sales
  • Cure, smoke, tenderize and preserve meat
  • Total sales, and collect money from customers

Data Processing Customer Service Representative

AAsurion

Education

Bachelor's - Nursing

Independence University
Utah
08.2020

High school diploma - Basic studies

Hereford High School
Hereford, TX
05.2008

Skills

  • Customer Service
  • Cooking Experience
  • Restaurant Experience
  • Food Service
  • Cash Handling
  • Supervising Experience
  • Dietary Aide Experience
  • Food Preparation
  • Host/Hostess
  • Kitchen Experience
  • Kitchen Management Experience
  • Meal Preparation
  • Serving Experience
  • Food Safety
  • Food Production
  • Shift Management
  • Retail Sales
  • Communication skills
  • Management Experience
  • Microsoft Office
  • Call Center
  • Excel
  • Teamwork
  • Typing
  • Billing
  • Microsoft Word
  • Data accuracy
  • Data transcription
  • Professional and mature
  • Maintains confidentiality
  • Verifying data accuracy
  • Spreadsheet management
  • Customer Service-oriented
  • Confidentiality maintenance
  • Microsoft Excel
  • Word processing
  • Customer relationship management
  • QuickBooks proficient
  • Data security

Certification

  • Registered Nurse (RN), 10/01/15, 08/01/21, Analyze and interpret patients' histories, symptoms, physical findings, or diagnostic information to develop appropriate diagnoses. Prescribe medication dosages, routes, and frequencies based on patients' characteristics such as age and gender. Develop treatment plans based on scientific rationale, standards of care, and professional practice guidelines.
  • ServSafe

Additional Information

Servsafe Certification, Food Handlers Card

Assessments

  • Management & Leadership Skills: Impact & Influence, 06/01/20, Proficient
  • Restaurant Manager, 06/01/20, Highly Proficient
  • Active Listening, 06/01/20, Completed
  • Customer Service Fit, 07/01/20, Familiar

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Data Entry Customer Service

Asurion
03.2022 - 09.2024

Dietary Aide/Cook/kitchen Assistant manager

Honor Health Rehabilitation Hospital
08.2017 - 09.2020

Customer Service Representative work from home

Sprint
05.2015 - 06.2017

Customer Service Representative work from home

AT&T
10.2013 - 05.2015

A.B.M Security

National Beef
02.2011 - 09.2013

Lead Prep/ Expo

Genghis Grill
03.2007 - 12.2010

Data Processing Customer Service Representative

AAsurion

Bachelor's - Nursing

Independence University

High school diploma - Basic studies

Hereford High School

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Shanae Hawkins