Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Jocelyn Macias

Houston

Summary

Dynamic operations and sales professional with 7+ years of experience leading teams, managing large-scale inventory, and driving performance in fast-paced environments. Proven success in resolving variances, maintaining FIFO accuracy for over $1.2M in device inventory, and leveraging Power BI and DAX to ensure data integrity. Skilled in coaching, training, and motivating teams to meet goals while improving efficiency and compliance. Recognized for adaptability and cross-market collaboration, with a strong focus on delivering accurate, efficient, and scalable results.

Overview

7
7
years of professional experience

Work History

FSL Specialist

Asurion
01.2022 - Current
  • Oversee all receiving operations and inventory put-away for the warehouse, ensuring adherence to FIFO guidelines and maintaining accuracy for over $1.2M in device inventory, ensuring accuracy, and timely variance resolution.
  • Partnered with supervisor to identify and resolve variances, maintaining data integrity across Power BI and DAX reporting systems.
  • Supported Houston West operations by assisting with 5G invoicing, PTO coverage, and cross-market collaboration.
  • Collaborated with expert teams to set clear expectations with Field Sales Experts, reinforcing FSL rules and best practices for device handling.
  • Consistently achieve quarterly performance goals.
  • Develop process improvements by creating notes, trackers, and Excel tools to streamline practices and enhance team efficiency.
  • Recognized for flexibility and reliability in providing support across multiple markets as business needs arise.
  • Assisted in developing documentation for the NDES program, improving alignment of required steps and ensuring smoother job completion.

FO specialist

Enjoy Technologies
01.2021 - 01.2022
  • Conducted daily inventory counts to ensure accuracy and compliance with company standards.
  • Managed and verified transactions for AT&T and Apple programs, ensuring completion with zero variances.
  • Oversaw company vehicles, ensuring inspections and maintenance were up to date for reliable operations.
  • Created training documents to support new hires in following Fulfillment Operations (FO) procedures, serving as both a teaching tool and reference guide.

Sales Associate – Supervisor (Jewelry, Electronics, Apparel)

Walmart
03.2019 - 08.2021
  • Supervising a team of 8 associates across multiple departments.
  • Handled cash operations and secured high-value transactions in the Jewelry and Electronics departments.
  • Led daily shift operations by assigning tasks, setting priorities, and ensuring team members met performance expectations.
  • Trained new hires on company policies, customer service standards, and operational procedures.
  • Managed associate scheduling for Jewelry and Apparel based on business needs and coverage requirements.
  • Oversaw department receiving, ensuring merchandise was processed same-day or in accordance with FIFO (First In, First Out) standards.
  • Handled damaged or outdated inventory by coordinating clearance placement, returns to warehouse, or donations eligible for store reimbursement.

Education

High School Diploma -

MacArthur High School
05-2016

Associate of Art -

Lone Star Community College
07-2019

Skills

  • Time Management
  • Adaptability
  • Effective Communication
  • Detail Orientated
  • Problem solving
  • Leadership
  • Proficient in Excel, DAX, Power Automated, Microsoft Forms
  • Knowledge sharing

Timeline

FSL Specialist

Asurion
01.2022 - Current

FO specialist

Enjoy Technologies
01.2021 - 01.2022

Sales Associate – Supervisor (Jewelry, Electronics, Apparel)

Walmart
03.2019 - 08.2021

High School Diploma -

MacArthur High School

Associate of Art -

Lone Star Community College

Awards

Asurion FSL way Awards for Q2

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