Summary
Overview
Work History
Education
Skills
References
Licenses Certificates Training
Certification
Timeline
Generic

Xavier Fields

Tuscaloosa

Summary

Dynamic professional with proven success at Asurion in problem-solving and customer service. Expertise in equipment maintenance and conflict resolution, leading to enhanced customer satisfaction through effective communication. Adaptable and proactive in fast-paced environments, consistently driving successful outcomes. Strong work ethic and exceptional interpersonal skills facilitate quick mastery of new challenges and independent work.

Overview

6
6
years of professional experience
1
1
Certification

Work History

PROTECH REPAIR EXPERT

Asurion
Tuscaloosa
11.2021 - 08.2025
  • Works well with different people to address challenges and solve problems collaboratively.
  • Managed daily tasks and sought opportunities to go beyond requirements and support business targets.
  • Participated in seminars and additional training to expand knowledge and skills.
  • Completed assigned tasks with little or no supervision.
  • Utilized downtime to perform routine tasks, preventing service delays.
  • Used good judgment and prior knowledge to assist with problem-solving

Customer Service Representative

Publix Grocery
Tuscaloosa
10.2019 - 06.2021
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Upselling Products and Services
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Responding to Difficult Customers
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor's Degree - Computer Engineering

University of West Alabama
Livingston, AL
12.2023

Associate's Degree - General Study

Shelton State Community College
Tuscaloosa, AL

Skills

  • Networking
  • Data entry
  • Equipment maintenance
  • Safety regulations
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Time management
  • Network configuration
  • Inventory management
  • Customer service
  • Component replacement
  • Adaptability and flexibility
  • Google drive

References

Patrese Evans, Expert repair tech, Asurion, 251-709-8300

Hidee Brooks 205-955-5780

Licenses Certificates Training

  • 10/01/21, Apple repair, Asurion
  • 10/01/21, Samsung repair, Asurion

Certification

  • Apple Repair
  • Samsung repair

Timeline

PROTECH REPAIR EXPERT

Asurion
11.2021 - 08.2025

Customer Service Representative

Publix Grocery
10.2019 - 06.2021

Bachelor's Degree - Computer Engineering

University of West Alabama

Associate's Degree - General Study

Shelton State Community College

Similar Profiles

CREATE PROFILE