Michael Reeder
Ocoee,FL
Summary
Hardworking Project Manager offering more than 7 years of leadership experience working with various teams on over one thousand projects. Successful at building and maintaining communication between team members, clients and leadership.
Overview
5
5
years of professional experience
Work History
Project Manager
Infowerks
Las Vegas, NV
10.2021 - Current
- Achieved project deadlines by coordinating with DevOps team to manage performance.
- Assign tasks and responsibilities to project personnel for projects.
- Set and manage customer expectations for their implementation while delivering top customer service throughout the entire process.
- Communicate project plans, status, and issues within the project team.
- Respond to issues and concerns, and resolve all issues occurring during and after conversion process.
- Host daily scrum meetings between DevOps leaders to maintain the same agenda.
Senior Implementation Manager
Infowerks
Las Vegas, NV
08.2020 - 10.2021
- Outlined project plans and provided timelines.
- Developed project plans while also identifying key issues.
- Request and coordinate collection of data.
- Conduct daily scrum meetings internally with key DevOps members.
- Identify, document, and address customer or project concerns to proper team members.
Implementation Manager
Crystal Clear Digital Marketing
Orlando, FL
07.2020 - 08.2020
- Oversaw the implementation processes based on customer needs, requirements and complexity of implementation.
- Documented processes to streamline setup and provide offsite training.
- Assisted with creating custom price codes and marketing campaigns.
Implementation Manager
Transaction Data Systems
Orlando, FL
06.2016 - 07.2019
- Create and maintain client-specific project plans
- Documented processes to streamline setup, customization and maintenance.
- Design custom workflows using third party and proprietary tools and also perform testing on new workflow.
- Set and manage customer expectations for their implementation while delivering top customer service throughout the entire process.
- Led and managed a staff of 13 team members engaged in implementing and training new software.
Education
Lean Six Sigma, Green Belt
Purdue University
West Lafayette, INSkills
- Advanced problem solving
- Project planning and development
- Team management
- Troubleshooting
- Customer Service
- Time management
Timeline
Project Manager
Infowerks
10.2021 - Current
Senior Implementation Manager
Infowerks
08.2020 - 10.2021
Implementation Manager
Crystal Clear Digital Marketing
07.2020 - 08.2020
Implementation Manager
Transaction Data Systems
06.2016 - 07.2019
Lean Six Sigma, Green Belt
Purdue University
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