Renee DeSeyn
Elmira,NY
Summary
Energetic Administrative Assistant with over ten years of experience in high-level executive support role. Organized and professional. Committed to delivering high quality results with no supervision. Dedicated, focused, and excel at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Overview
28
28
years of professional experience
Work History
Eligibility Clerk
Chemung County Department Of Social Services
Elmira, United States
05.2019 - Current
- Answer over 50 client phone calls per day, field all questions on cases, resolving issues and complaints
- Following guidelines when reviewing applicant data to determine eligibility.
- Manage processing of food stamp benefits applications.
- Communicate with people from various cultures and backgrounds on application process.
- Input gathered information and researched data on applicants into computer system
- Document all communication with applicants and input information into system using OnBase.
- Send emails to appropriate staff as required while maintaining state policies and procedures
Principal Clerk
Chemung County Department Of Social Services
Elmira, New York
02.2018 - 05.2019
- Supervised clerical staff and aided in communication with clients
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment and personnel.
- Received and routed business correspondence to correct departments and staff members.
- Prepared meeting materials and took clear notes to distribute to staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Arranged meetings and coordinated resources for use by attendees.
- Supported staff on special assignments and projects.
- Strategically distributed administrative tasks amongst clerical staff and provided guidance to promote performance.
- Recognized issues prior to escalation and applied appropriate techniques for effective resolution.
- Managed multiple projects simultaneously using organizational and analytical skills.
Administrative Assistant
A+ Asphalt Paving
Newark, New York
09.2007 - 02.2018
- Achieved notable success in cost control, revenue generation and marketing effectiveness.
- Maximized client satisfaction.
- Coached new employees on administrative procedures, company policies and performance standards.
- Coordinated bookkeeping activities in QuickBooks.
- Monitored supervisor's work calendar and scheduled appointments.
- Handled client correspondence and tracked records to foster office efficiency.
- Executed record filing system to improve document organization and management.
- Handled customer calls, emails, bookkeeping, payroll, human resources, and end of year tax filing.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Created detailed expense reports.
- Increased sales by 50%
Owner/Operator
Winnie's Weiners
Newark, New York
06.2002 - 08.2007
- Managed day-to-day business operations.
- Assisted over 200 customers per day
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Recruited, hired and trained personnel.
- Trained and motivated employees to perform daily business functions.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created and monitored promotional approaches to increase sales and profit levels.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Computer Programmer
IEC Electronics
Newark, New York
07.2000 - 05.2002
- Built, tested and deployed scalable, highly available and modular software products.
- Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
- Evaluated multiple software solutions during early software architecture plotting and system migration planning stage.
- Wrote virtualization apps using PICK BASIC language to automate virtual machine orchestration.
Computer Programmer
Artistic Greetings
Elmira, New York
07.1996 - 07.2000
- Updated documentation with project deviations to capture changes.
- Performed regression and system-level testing to verify software quality and function prior to release.
- Stored, retrieved and manipulated data for close analysis of database performance.
- Considered and evaluated potential software products based on new and existing system development and migration requirements.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
Computer Operator
Artistic Greetings
Elmira, New York
01.1994 - 07.1996
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Performed tests of functionality, security and performance of different workstations and devices.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Monitored servers, network connections, firewalls and corporate filters to maintain maximum up-time and functionality.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Assisted computer users with technical issues remotely and at workstations.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
No Degree - Psychology
University of Phoenix
Tempe, AZPC Repair Certification - Computer Repair
International Correspondence Schools
Scranton, PACertificates - Computer Programming, Specific Applications
Comprehensive Computer Services
Melville, NYCertificate - Java Programming
Harcourt Learning Direct
Scranton, PAHigh School Diploma -
Horseheads Senior High School
Horseheads, NY01.1994
Skills
- Multitasking Abilities
- Decision Making
- Critical Thinking
- Good Telephone Etiquette
- Flexible and Adaptable
- Leadership
- Interpersonal Communication
- Attention to Detail
- Effective communication skills
- Documentation and paperwork
- Appointment Scheduling
- Planning and Coordination
Timeline
Eligibility Clerk
Chemung County Department Of Social Services
05.2019 - Current
Principal Clerk
Chemung County Department Of Social Services
02.2018 - 05.2019
Administrative Assistant
A+ Asphalt Paving
09.2007 - 02.2018
Owner/Operator
Winnie's Weiners
06.2002 - 08.2007
Computer Programmer
IEC Electronics
07.2000 - 05.2002
Computer Programmer
Artistic Greetings
07.1996 - 07.2000
Computer Operator
Artistic Greetings
01.1994 - 07.1996
No Degree - Psychology
University of Phoenix
PC Repair Certification - Computer Repair
International Correspondence Schools
Certificates - Computer Programming, Specific Applications
Comprehensive Computer Services
Certificate - Java Programming
Harcourt Learning Direct
High School Diploma -
Horseheads Senior High School