Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gillian Outlaw

Glen Burnie

Summary

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

Overview

17
17
years of professional experience

Work History

Scrum Master

ASM
01.2023 - Current
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.

Retail Store Manager

STARBUCKS COFFEE COMPANY
08.2007 - Current
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

Bachelor of Science - Business Administration And Management

Touro College
New York, NY
2008

Skills

  • Agile Metrics Tracking
  • Agile Coaching
  • Project Management
  • Sprint Planning
  • Strong multi-tasking
  • Retail Operations
  • Problem-Solving
  • Coaching and Mentoring

Timeline

Scrum Master

ASM
01.2023 - Current

Retail Store Manager

STARBUCKS COFFEE COMPANY
08.2007 - Current

Bachelor of Science - Business Administration And Management

Touro College

Similar Profiles

CREATE PROFILE
Gillian Outlaw