Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Projects
Disclaimer
Timeline
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Firdouse Tasneem

Chicago,IL

Summary

To be a part of a progressive organization that provides an encouraging environment to contribute my skills and work dynamically towards the growth of the organization while enhancing my skills.

Overview

2
2
years of professional experience

Work History

Customer Support Specialist

Aka Group
06.2024 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.

Software Engineering Intern

Lindsey Wilson College
01.2023 - 08.2024

Java, core java

Education

Lindsey Wilson College
08-2024

EXECUTIVE - Corporate And Security Law IPR Audit Account, Tax

The Institute of Company Secretaries of India
India
12-2019

MBA (Finance) -

Al Qurmoshi Institute Of Business Management
01.2019

B.Com (General) -

HRD Degree & PG College
01.2017

Foundation - Corporate Law, Accounting And Statistics

The Institute of Company Secretaries of India
India
12-2015

Intermediate -

Princess Esin Jr College
01.2014

SSC -

Madina English High School
01.2012

Skills

  • MS Office
  • Word
  • Excel
  • PowerPoint
  • Tally ERP 9
  • Hard working
  • Dedicated
  • Maintaining good personal relations
  • Goal Oriented

Personal Information

  • Date of Birth: 11/04/97
  • Gender: Female
  • Nationality: Indian

Hobbies and Interests

  • Cooking
  • Gardening

Projects

Portfolio Management at HDFC Bank, MBA Internal Audit of Partnership Firm at E Dhobi (Laundry Services) and Sole Proprietorship at JD Rabbit Farms, MBA

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Timeline

Customer Support Specialist

Aka Group
06.2024 - Current

Software Engineering Intern

Lindsey Wilson College
01.2023 - 08.2024

MBA (Finance) -

Al Qurmoshi Institute Of Business Management

B.Com (General) -

HRD Degree & PG College

Intermediate -

Princess Esin Jr College

SSC -

Madina English High School

Lindsey Wilson College

EXECUTIVE - Corporate And Security Law IPR Audit Account, Tax

The Institute of Company Secretaries of India

Foundation - Corporate Law, Accounting And Statistics

The Institute of Company Secretaries of India
Firdouse Tasneem