To be a part of a progressive organization that provides an encouraging environment to contribute my skills and work dynamically towards the growth of the organization while enhancing my skills.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
Aka Group
06.2024 - Current
Developed strong relationships with clients, resulting in repeat business and positive feedback.
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Software Engineering Intern
Lindsey Wilson College
01.2023 - 08.2024
Java, core java
Education
Lindsey Wilson College
08-2024
EXECUTIVE - Corporate And Security Law IPR Audit Account, Tax
The Institute of Company Secretaries of India
India
12-2019
MBA (Finance) -
Al Qurmoshi Institute Of Business Management
01.2019
B.Com (General) -
HRD Degree & PG College
01.2017
Foundation - Corporate Law, Accounting And Statistics
The Institute of Company Secretaries of India
India
12-2015
Intermediate -
Princess Esin Jr College
01.2014
SSC -
Madina English High School
01.2012
Skills
MS Office
Word
Excel
PowerPoint
Tally ERP 9
Hard working
Dedicated
Maintaining good personal relations
Goal Oriented
Personal Information
Date of Birth: 11/04/97
Gender: Female
Nationality: Indian
Hobbies and Interests
Cooking
Gardening
Projects
Portfolio Management at HDFC Bank, MBA Internal Audit of Partnership Firm at E Dhobi (Laundry Services) and Sole Proprietorship at JD Rabbit Farms, MBA
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Customer Support Specialist
Aka Group
06.2024 - Current
Software Engineering Intern
Lindsey Wilson College
01.2023 - 08.2024
MBA (Finance) -
Al Qurmoshi Institute Of Business Management
B.Com (General) -
HRD Degree & PG College
Intermediate -
Princess Esin Jr College
SSC -
Madina English High School
Lindsey Wilson College
EXECUTIVE - Corporate And Security Law IPR Audit Account, Tax
The Institute of Company Secretaries of India
Foundation - Corporate Law, Accounting And Statistics
The Institute of Company Secretaries of India
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