Karen Neiss
Santa Monica,CA
Summary
35 years experience with Anthem, starting as a clerk, worked as a Dental Customer Care Associate and claim processor, HMO & PPO Medical Customer Care Associate and have served in a lead positions, as well.
Traveled to the Philippines as a Subject Matter Expert to assist training offshore associates.
Overview
22
22
years of professional experience
1
1
Certification
Work History
WellPoint, Inc., Cust Care Rep III
Anthem Blue Cross Of CA
Newbury Park, CA
01.2010 - Current
- Research eligibility, benefits, claims and appeals, and take appropriate action to resolve issues within turnaround time requirements and quality standards.
- Establish relationships with various internal departments to complete needed tasks.
- Assist department with any projects needed
WellPoint, Inc., Cust Care Rep Ld
Anthem Blue Cross Of CA
Woodland Hills , CA
05.2006 - 01.2010
Assisted and supported approximately 50 Provider Customer Care associates with complex inquiries regarding eligibility, benefits, claims, appeals and took Supervisor calls when needed.
WellPoint, Inc., Cust Care Rep Sr
Anthem Blue Cross Of CA
Woodland Hills, CA
07.2000 - 05.2006
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
Education
Bachelor of Science - Human Services
University of Phoenix
Woodland Hills, CA10.2010
Skills
- Customer focused
- Excellent verbal and written communication
- Detail oriented
- Calm and Effective Under Pressure
- Team player: Willing to learn and assist with additional tasks
Certification
Licensed CA Life Insurance Agent
Hobbies
I am an animal LOVER! I have 4 rescue cats and love all types of animals.
I like to read, do arts & crafts, go camping and ride motorcycles.
Languages
Spanish
Elementary
Timeline
WellPoint, Inc., Cust Care Rep III
Anthem Blue Cross Of CA
01.2010 - Current
WellPoint, Inc., Cust Care Rep Ld
Anthem Blue Cross Of CA
05.2006 - 01.2010
WellPoint, Inc., Cust Care Rep Sr
Anthem Blue Cross Of CA
07.2000 - 05.2006
Bachelor of Science - Human Services
University of Phoenix