Organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Hi, I’m
Holly Hardin
Experienced Customer Service Supervisor and Trainer
White,GA
Summary
Overview
14
years of professional experience
Work History
UHC Benefit Ops
Complex Cust Care Rep Sr
05.2022 - Current
Job overview
- Set up and lead meetings
- Pulled reports for Feedback Loop and SENS Deep Dives
- Verified demographics and insurance information to register patients in computer system.
- Developed practical training programs to impart knowledge and improve individual skill sets.
- Conducted training classes for employees on features and operation of products, client tools and processes.
Moondanser Enterprises, GA
Owner
01.2010 - Current
Job overview
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content
- Performed in-depth research into topics to write clear and accurate copy
- Used strong grammar and research skills to craft well-written, mistake-free copy
- Researched and wrote informative and accurate articles for various publications.
Priority Payment Systems
Trainer Coordinator
04.2014 - 11.2017
Job overview
- Prepared instruction through lesson plans to address call agent's assessed needs, goals and objectives
- Attended meetings, training and activities to enhance skills
- Implemented instructional materials and curriculum to meet specific program needs
- Coordinated and facilitated training, encouraging group participation and ownership.
Education
University of West Georgia
Bachelor of Arts from English
University Overview
Skills
- Skill Building
- Coaching and Development
- Program Design
- Verbal and Written Communication
- Motivational Speaking
- Quality Assurance
- Workshop Coordination
- Training Manuals and Materials
- PowerPoint
- Excel
- Word
- Knowledge Central
- Sens
- Team Leadership
Timeline
Complex Cust Care Rep Sr
UHC Benefit Ops
05.2022 - Current
Trainer Coordinator
Priority Payment Systems
04.2014 - 11.2017
Owner
Moondanser Enterprises
01.2010 - Current
University of West Georgia
Bachelor of Arts from English
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