Jennifer (Renee) Riddle

Pulled charts and prepared for nurse and doctor assessment.

• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Aided with prescription refill requests.
• Reviewed and sent medical records to other physicians upon request.
• Maintained current and accurate medical records for patients.
• Enhanced office productivity by handling high volume of callers per day.
• Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
• Organized paperwork such as charts and reports for office and patient needs.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• Helped clients manage money, pay bills and shop for groceries or personal items.
• Transported individuals to events and activities, medical appointments and shopping trips.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
• Assisted patients with self-administered medications.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Obtained biological specimens for ordered tests and prepared for laboratory transport.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Assisted with wound care

• Reviewed and corrected claim errors to facilitate smooth processing.
• Generated monthly statements to check outstanding balances.
• Explained plans for treatment and payment options.
• Followed document protocols to safeguard confidentiality of patient records.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Facilitated communication between patients and various departments and staff.
• Handled incoming and outgoing phone calls to patients
• Assisted patients with applying for financial aide

• Incorporated personal experience in reviewing and analyzing reports to recommend further investigation when appropriate.
• Assisted with compliance exams by gathering files, records and other pertinent information for review by compliance examiners.
• Communication with healthcare provider's to obtain medical records
• Required to make determinations based on the information obtained