Ashley Apolinar
San Antonio,TX
Summary
Encouraging partner and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Bakery Lead
HEB
12.2021 - Current
- Became a bakery lead and developed and honed my skills as a bakery leader
- Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing payroll.
- Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
- Improved bakery efficiency by implementing streamlined processes and procedures.
- Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
- Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
- Collaborated with management to develop marketing strategies that increased foot traffic and overall sales.
- Managed display cases to verify freshness and attractiveness of products.
Cake Decorator
HEB, SA 29
08.2019 - 12.2021
- Became a cake decorator, continued to learn decorative designs and made custom cake orders.
- Proactively addressed any customer concerns or complaints, demonstrating commitment to maintaining positive relationships and ensuring overall satisfaction.
- Maintained clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Mentored new employees on cake decorating techniques, fostering positive work environment and promoting skill development.
Food Service Rep
HEB
05.2019 - 08.2019
- Started my HEB journey as a food service rep while going through cake decorating training.
- Handled customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Contributed to a positive workplace culture through effective communication skills, teamwork initiatives, and a strong work ethic.
- Built lasting relationships with customers through attentive service, anticipating needs, and creating a welcoming environment for repeat patronage.
Cashier
Bill Millers Bar-B-Q
08.2015 - 05.2019
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Clark HS
San Antonio, TX2013
Skills
- Set displays for ad And sales & Print Signs/ tags
- PSA items to location And capacity
- Strong Work Ethic
- Problem Solving
- Planning
- Motivating partners To keep morale high
- Good communication Skills
- Inventory Management
- Train new partners And set expectations For HEB standards
- Ensure food quality And uphold product Standards
- Conflict resolution
- Task Prioritization
- Effective Communication
- Adaptability
Languages
Timeline
Bakery Lead
HEB
12.2021 - Current
Cake Decorator
HEB, SA 29
08.2019 - 12.2021
Food Service Rep
HEB
05.2019 - 08.2019
Cashier
Bill Millers Bar-B-Q
08.2015 - 05.2019
High School Diploma -
Clark HS