Emmanuel Roca
Los Angeles,CA
Summary
Ambitious Managing Director with excellent communication and organization skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
12
12
years of professional experience
Work History
Senior Operations Manager
Cargo Solution Express, Inc.
Fontana, CA
01.2016 - Current
- Optimized costs to contribute to productivity, by limiting driver empty miles and providing them with optimal routes.
- Oversaw fleet management planning, volume predictions and capacity planning.
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist in maintaining excellent customer service.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Negotiated price and service with customers and vendors to maximize profit margin per load.
- Interacted well with brokers and customers to build connections and nurture relationships.
- Managed daily operations of fleet of 50 trucks independently, orchestrating forward-thinking strategies to deliver freight in timely and safe manner.
- Cultivated and strengthened lasting client relationships using transparency and honesty.
Warehouse Manager
Thermo King Corporation
Vernon, CA
06.2015 - 01.2016
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements of forklifts and other warehouse machinery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Handled day-to-day shipping and receiving, with weekly volume of 50 truckloads
Customer Service Representative
APW Knox-Seeman Warehouse, Inc.
Carson, CA
06.2011 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered 100s of customer telephone calls promptly to avoid on-hold wait times on daily basis.
- Offered advice and assistance to customers, paying attention to special needs or wants in regard to their automotive repair needs.
Body Shop Assistant
Top Of The Line Body Shop
Los Angeles, CA
01.2010 - 05.2011
- Replaced and repaired vehicle parts of dozens of autos according to work order instructions on daily basis.
- Inspected 100s of new parts and areas of repair to verify correctness and quality.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Maintaining shop inventory according to set standards and rectified discrepancies.
Education
Some College (No Degree) - Computer And Information Sciences
Cerritos College
Norwalk, CASkills
- Program Optimization
- Focus and Follow-Through
- Mathematical Calculation and Reasoning
- Finance and Accounting Oversight
- Problem Anticipation and Resolution
- Operational Efficiency and Safety
- Revenue Generation
- Logistics
Languages
Spanish
Native or Bilingual
Timeline
Senior Operations Manager
Cargo Solution Express, Inc.
01.2016 - Current
Warehouse Manager
Thermo King Corporation
06.2015 - 01.2016
Customer Service Representative
APW Knox-Seeman Warehouse, Inc.
06.2011 - 05.2015
Body Shop Assistant
Top Of The Line Body Shop
01.2010 - 05.2011
Some College (No Degree) - Computer And Information Sciences
Cerritos College
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