Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tiffany Reaves

Justice,IL

Summary

Versatile and results-driven professional with over 17 years of experience in operations, client service, and administrative management. Proven ability to streamline processes, lead teams, and deliver exceptional customer support in fast-paced environments. Skilled in data entry, financial transaction oversight, client communications, and team coordination. Adept at managing both in-person and remote responsibilities with precision and integrity.

Overview

18
18
years of professional experience

Work History

Deposit Operations Analyst II

FIS
Bolingbrook, IL
12.2023 - Current
  • Managed complex deposit operations including foreign item processing and debit account maintenance.
  • Supported financial institutions through accurate transaction handling and issue resolution.
  • Delivered efficient email-based client support using internal workflow systems.

Package Handler

FedEx
McCook, IL
10.2024 - 05.2025
  • Sorted, scanned, and loaded packages to ensure accurate and timely distribution.
  • Adapted to fluctuating workloads and maintained safety and performance standards.

Member Service Representative (Remote)

Newity
Chicago, IL
01.2021 - 10.2023
  • Provided multi-channel support for PPP, ERC, and loan forgiveness clients.
  • Resolved technical issues and portal login challenges, improving user experience.
  • Ensured documentation accuracy through quality assurance reviews.

Housing Specialist Supervisor (Remote)

Apex
Justice, IL
06.2022 - 10.2022
  • Supervised application review for emergency rental assistance programs.
  • Liaised between tenants, landlords, and city staff to ensure policy adherence.
  • Maintained data accuracy and updated records in real time.

Team Lead

Exela Technologies
Chicago, IL
01.2019 - 01.2020
  • Delegated assignments and monitored project timelines for client deliverables.
  • Trained and mentored new team members to strengthen performance.
  • Resolved client account issues with attention to accuracy and urgency.

Lead Operations Representative / Data Entry Clerk

Bank of America
Chicago, IL
02.2007 - 12.2018
  • Led team operations to meet service goals and manage daily workflow.
  • Conducted detailed reviews of financial accounts to identify discrepancies.
  • Delivered prompt resolutions to client concerns, improving satisfaction rates.

Education

High School Diploma - General Studies

Fenger Academy High School
Chicago

Skills

  • Operations & Workflow Optimization
  • Customer & Client Support
  • Data Entry & Account Management
  • Team Leadership & Training
  • Financial Processing & Compliance
  • Communication & Problem Solving
  • Remote Collaboration Tools (JustCall, Email, Portals)
  • Time Management & Multitasking

Timeline

Package Handler

FedEx
10.2024 - 05.2025

Deposit Operations Analyst II

FIS
12.2023 - Current

Housing Specialist Supervisor (Remote)

Apex
06.2022 - 10.2022

Member Service Representative (Remote)

Newity
01.2021 - 10.2023

Team Lead

Exela Technologies
01.2019 - 01.2020

Lead Operations Representative / Data Entry Clerk

Bank of America
02.2007 - 12.2018

High School Diploma - General Studies

Fenger Academy High School

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