Daniela Jerez
Yonkers,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager and ready to help team achieve company goals. Driven to provide outstanding customer service to everyone, including non English speakers. Experienced Customer Service in English and Spanish language. Driven student leveraging studies in Highschool seeks real-world experience in retail. Offering strong interpersonal and task prioritization skills. Eager to try and achieve in a new environment while learning new abilities.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Burlington Coat Factory Department Store
Yonkers, NY
02.2021 - Current
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Used POS system to process sales, returns, online orders and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on organization throughout store, meeting customers needs, properly ticketing and securing merchandise.
Crew Team Member
McDonald's
Hartsdale, NY
06.2019 - 11.2020
- Noted customizations to fulfill the satisfaction of the customer.
- Assisted with in-store operations by cleaning floors and sanitizing front counter surfaces.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated register to process payments and collect cash payment for order totals.
- Checked and restocked utensils, food products, and condiments in appropriate locations for guests.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
06.2022
Skills
- Customer Service
- Product Knowledge
- Excellent Written and Verbal Communication
- Detail-Oriented
- Reliable and Responsible
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Adaptive
- Balanced
- Cash Handler
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Retail Sales Associate - Burlington Coat Factory Department Store
02.2021 - Current
Crew Team Member - McDonald's
06.2019 - 11.2020
Roosevelt High School- Early College Studies - High School Diploma,