Hi, I’m
Michael Amaya
IT Technician
Baldwin Park,California
"Jobs not finished..."
Kobe Bryant
Summary
Resourceful IT Technician offering 5 years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, and Mac OS environments. Hardworking Computer Technician with exceptional insight regarding malware, cyber threats and ways to deflect violations from systems and networks. Diligent employee with expertise upgrading networks, software, applications and hardware. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
years of professional experience
1
Certification
Work History
iBuypwerCity of Industry, CA
Tech Support
06.2018 - Current
Job overview
- Answered use and repair questions via in-person, email and telephone requests.
- Generated reports and updated files and documentation.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Provided real-time support to everyday users of Computer Repairs.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Maintained records, logs and lifecycle documentation of work requests.
- Increased overall company performance through improved IT uptime and cost reductions.
- Contact to CSS to contact customers for more information if the system has more issues.
Fedex GroundCity of Industry, CA
Package Handler
04.2015 - 06.2018
Job overview
- Able to Unload, load, and lift packages up to 100lbs with the rate 1049 per hour
- Understanding that Safety is first not last and know the Purple Promise
- Scanning and SWAK packages to label the destination to the proper trailer
- Sorted packages to appropriate slide, line or belt for final distribution.
- Resolved conveyor system issues by clearing jams and blockages.
- Examined and inspected containers, materials and products to meet packing specifications.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in loading delivery trucks with prepared packages.
Education
Baldwin Park High School
High School Diploma
01.2012
University Overview
GPA: 2.8
Skills
- Intermediate Computer Build
- Intermediate Computer Software
- System Maintenance and Repair
- Application Support
- Technical Troubleshooting
- Hardware and Software Repair
- Computer Diagnostics
- Problem-Solving
- Scripting Languages: Python
- Front-End Skills: HTML, CSS
Interests
- Learning to Code
- Researching software and engineer
- Reading Books
- Sports Activity
- Lightroom Edit
- Photoshop Edit
- Capcut Edit
- Outside Travel
- City Events
Accomplishments
- Been selective safety committee 2 years in row.
- Started with Assembly computers, promoted to Burn in less than a year.
- Promoted from QC to Tech Support, in less than 12-months.
- Minor skills of multiple job titles in one company.
Certification
- Basic Coding Training - 1 Year
- Basis HTML, CSS
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tech Support
iBuypwer
06.2018 - Current
Package Handler
Fedex Ground
04.2015 - 06.2018
Baldwin Park High School
High School Diploma
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