Micaela Webster
Katy,Tx
Summary
Experienced Administrative Assistant with a proven track record of 5+ years. Collaborative team player who excels in independent work settings. Highly skilled in computer and office equipment utilization, demonstrating advanced knowledge in both areas. Recognized for outstanding performance in various company projects. Motivated and driven, consistently seeking opportunities to enhance skills and work ethics.
Overview
19
19
years of professional experience
Work History
TECH SUPPORT
CONDUENT BUSINESS SERVICES, LLC
01.2022 - Current
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled 150-200 incoming calls a day supporting customers with issues involving their devices and cellular services.
Administrative Assistant
UNIVERSAL ACOUSTIC EMISSION & TECHNOLOGIES
01.2014 - 01.2015
- Answered approximately 40 calls a day on a multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
ADMINISTRATIVE ASSISTANT
HOUSTON CHOICE REALTY
01.2011 - 01.2014
- Improved document processing speed by introducing automated templates for routine correspondence.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
Personal Assistant
J'CIL WHITE DESIGNS
01.2006 - 01.2011
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Used discretion when handling confidential information.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Reduced missed opportunities by 30%, diligently monitored emails and responded to time-sensitive requests.
Education
Bachelor of Science -
The Art Institute of Houston
Houston01.2011
High School Diploma -
Katy High School
Katy, TX05-2004
Skills
- MacOS support
- Technical support
- Critical thinking
- Customer technical support
- Invoice processing
- Time management techniques
- Data entry
- Computer skills
- Office administration
- Computer proficiency
- Strong problem solver
- Microsoft Office Suite
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Scheduling - Organized technician schedule for customer jobs.
- Managed inventory and office budgeting for supplies for busy office of 5 employees.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
TECH SUPPORT
CONDUENT BUSINESS SERVICES, LLC
01.2022 - Current
Administrative Assistant
UNIVERSAL ACOUSTIC EMISSION & TECHNOLOGIES
01.2014 - 01.2015
ADMINISTRATIVE ASSISTANT
HOUSTON CHOICE REALTY
01.2011 - 01.2014
Personal Assistant
J'CIL WHITE DESIGNS
01.2006 - 01.2011
Bachelor of Science -
The Art Institute of Houston
High School Diploma -
Katy High School
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