LAUREN AUSTIN
Katy,TX
Summary
Healthcare-savvy professional passionate about delivering compassionate, compliant, and efficient patient care. Recognized for bridging communication between patients and care teams, supporting provider recruitment, and maintaining regulatory documentation standards. Proven success in pharmaceutical services, healthcare recruitment, and patient engagement across remote and clinical environments. “To spark change, one must first embrace it. Growth begins by leaning into the unknown with purpose and adaptability.”
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ambassador Resource Specialist
AbbVie Pharmaceuticals
01.2024 - Current
- Navigate iEngage, Five9 dialer, and Salesforce integrations to support patient engagement workflows
- Oversee internal documentation systems to ensure compliance with HIPAA, FDA, and corporate standards
- Provide high-touch support to patients, maintaining sensitivity to privacy, medical needs, and accessibility
- Facilitate communication between patients, care coordinators, and cross-functional departments
- Assist in hosting educational forums and product knowledge initiatives for care teams
- Recognized for excellence in documentation accuracy, empathy, and responsiveness in a fast-paced environment
Medical Staff Recruitment Specialist
Heartland Dental
01.2022 - 01.2024
- Managed clinical staffing pipelines across multiple dental practices, ensuring cultural and credential alignment
- Conducted candidate interviews, verified qualifications, and negotiated employment packages
- Liaised with management and providers to promote smooth onboarding and long-term staffing success
- Upheld organizational standards by promoting clinical excellence and compassionate care compatibility
- Remote (Part-Time)
Retail Sales Manager
Mid Century Mod Furniture
03.2020 - 01.2024
- Directed team operations, providing leadership rooted in customer service, adaptability, and integrity
- Built e-commerce presence and managed large-volume inventory and order fulfillment processes
- Applied detailed project management and operational strategies, now leveraged in patient coordination and logistics
- Translated customer care principles to team coaching—skills mirrored in patient-centered roles
Education
Associate’s Degree - Business & Real Estate Construction
Houston Community College
Houston, TX03.2024
Skills
- Patient Communication & Engagement
- HIPAA Compliance & Medical Documentation
- Salesforce, Five9, & iEngage Systems
- Provider Recruitment & Credentialing
- Healthcare Workflow Coordination
- Cross-Departmental Collaboration
- Remote Support & Telehealth Etiquette
- CRM & EHR Integration Support
Certification
- HIPAA Privacy & Security Training (Completed 2024)
- Dean’s List: 2022, 2023
- National Honor Society (2022–2024)
- Phi Beta Phi (2022–Present)
- Literacy Club Member (2022–2024)
Timeline
Ambassador Resource Specialist
AbbVie Pharmaceuticals
01.2024 - Current
Medical Staff Recruitment Specialist
Heartland Dental
01.2022 - 01.2024
Retail Sales Manager
Mid Century Mod Furniture
03.2020 - 01.2024
Associate’s Degree - Business & Real Estate Construction
Houston Community College
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